Governing Documents
The minimum number of members needed to conduct business.
What is a quorum?
Funds set aside for future major repairs and replacements.
What are reserve funds?
This helps reduce complaints by keeping residents informed.
What is communication?
"You should focus on real problems."
What is something said immediately after receiving a violation letter?
A homeowner installs a shed without approval. The governing document most likely violated is this.
What are the architectural guidelines or CC&Rs?
The official written record of board actions.
What are meeting minutes?
This document outlines the topics to be discussed during a meeting
What is the agenda?
Managers should avoid making these when speaking with homeowners.
What are promises they cannot guarantee?
"I was going to submit the ARC request after the project was finished."
What is not how ARC approval works?
The committee that reviews exterior home improvement requests.
What is the Architectural Review Committee (ARC)?
A board member votes on a contract benefiting their own company. This may be considered a ______ of interest.
What is a conflict?
Arizona statute requires a Board to provide homeowners an opportunity to do this before formal action is taken on an agenda item
What is speak on the agenda item?
The most important skill when handling an upset homeowner.
What is active listening?
"I didn't know there were CC&Rs.or I never got the CC&R's"
What is something said by someone who signed twelve pages at closing?
Homeowners usually need approval before making these changes to their home's exterior.
What are architectural modifications?
A governing document that generally outlines how the association operates and conducts meetings.
What are the Bylaws?
Arizona law requires associations to provide requested records within this number of business days.
What is 10 business days?
The best practice for documenting homeowner interactions.
What are written notes or records?
“I've lived here 15 years and nobody ever enforced that rule before.”
What is the most common response to a violation notice?
"Why did I get a violation? My neighbor has the exact same thing."
What is the most common response to a violation letter?
A common first step before imposing fines.
What is the chance to be heard?
Under A.R.S. § 33-1804, homeowners generally have the right to attend these meetings
What are Board Meetings?
A homeowner refuses to accept an HOA decision. The manager should do this instead of arguing.
What is remain professional and explain the process?
"I want the Board to do something."
What is a complaint with absolutely no specific solution attached?
"Did you send them a violation too?"
What homeowners ask before discussing their own violation?