Group Process
When a members of a group come together as strangers.
Forming
Novice
In order to effectively understand another co-workers point of view during a time of disagreement, it is very important to do which of the following
Argue
Agree
Assume
Listen
Mary is an experienced nurse on an inpatient mental health unit. She displays a strong commitment to helping new nurses become the best professionals they can be. Mary would be considered as
Assertive
Mentor
Ethical
Competent
When nurses develop the following they are able to make higher-quality decisions because decisions are more likely to be based on facts rather than personal feelings:
Self-awareness
Professional relationships
Assertiveness
Disagreements
Storming
A new graduated who has worked for a year is feeling highly responsible for managing patient care, but relies on the help of more experienced nurses.
Advanced Beginner
Students who have completed PRNS 1024 are aware that conflict can occur in any healthcare organization. Which of the following statements regarding conflict is NOT true:
1. Can be destructive if the level is too high
2. Is not beneficial; hence it should be prevented at all times
3. May result in poor performance
4. May create leaders
What is the key to effective delegation?
Communication
Written care plan
Teach-back
Dictation
A student nurse is learning about strategies to remove barriers to communication with other professionals and how to deal with disrespectful or disruptive behaviors. The nursing instructor recognizes that additional instruction is needed when the student nurse states which of the following
a. “I will learn conflict resolution skills.”
b. “I will establish common communication expectations and skills.”
c. “I will work toward creating a culture of mutual respect when working within the health care system.”
d. “I will engage in distorted, rather than open, communication to avoid offending others.”
Individual goals become aligned with group goals.
Norming
A nurse with 2-3 years of experience who can coordinate tasks simultaneously
Competent Practitioner
When members of a group experience controversy, conflict, and disagreements, the nurse leading the group recognizes the importance of:
a. encouraging member contributions and emphasizing cooperation in recognizing each person’s talents related to group goals.
b. focusing on working together and participating in another person’s personal growth.
c. having members introduce themselves and share a little of their background or their reason for coming to the group.
d. accepting differences in member perceptions as being normal and growth producing.
The nurse recognizes an effective group includes which of the following characteristics?
Power resides in the leader and is not shared.
Communication is guarded and feelings are not always given attention.
Goals are vague or imposed on the group without discussion.
Goals are clearly identified and collaboratively developed.
The nurse is working within an interdisciplinary team. The nurse recognizes that interdisciplinary teams are characterized by
a. only formal interactions.
b. individual problem solving.
c. absence of overlapping of professional roles.
d. a common mission of working together to resolve complex clinical problems
Most of a groups work gets accomplished in this phase.
Performing
Usually applies to nurses with 3-5 years experience, views patient holistically
Proficient Practitioner
The nurse is working within an interdisciplinary team. The nurse recognizes that interdisciplinary teams are characterized by
a. only formal interactions.
b. individual problem solving.
c. absence of overlapping of professional roles.
d. a common mission of working together to resolve complex clinical problems.
Which of the following demonstrates the use of the caring process?
Respecting the uniqueness of every client
Problem solving for the client
Performing tasks for the client
Communicating expectations of the health care team
During an exchange of conflict in the workplace, you verbally identify the poor behavior you exhibited. Which of the following Standards of Practice would describe this action
Knowledge-based practice
Self-regulation
Ethical practice
Accountability and responsibility
Final stage of group development
Adjourning
Reached only after extensive experience, performs intuitively without conscious thought.
Expert Practitioner
The nurse manager recognizes a need to take steps to promote conflict resolution among health care team members on a nursing unit. In order to promote conflict resolution, the nurse manager should
a. solicit the perspectives of only the nurses.
b. encourage manipulation among group members.
c. promote criticism of individuals within the group.
d. depersonalize conflict situations
The nurse recognizes that a characteristic of effective team collaboration includes which of the following?
a. It promotes inclusion of the client and family.
b. It increases fragmentation of client care.
c. It discourages synergistic creativity among professionals.
d. Its goal is to duplicate efforts to promote safe, high-quality care.
Nova Scotia College of Nursing identify the responsibility of working with colleagues in a cooperative, constructive and respectful manner, with the primary goal of providing safe, competent, ethical, and appropriate care to individuals, families and communities. The term best used to describe this would be:
Respect
Accountability
Collaboration
Self-regulation