What is Conflict?
What type of conflict involves only yourself?
Internal or Intrapersonal Conflict
Which step is making a compromise and apologize if needed?
4/ final /Last
Is this an "I"- statement? I feel misunderstood when we text because you don't get my tone of voice correct.
True
What type of conflict involves other people?
External or interpersonal Conflict
What technique should you do if you are wrong or say something mean?
Apologize
How many steps are there in conflict resolution?
4
Your tone of voice is verbal communication.
False, it is non-verbal
What cause of conflict will occur because there is not enough of something to make everyone happy.
Limited resources
What technique asks you to use your ears?
Active listening
What is the first step in conflict resolution?
Stop and Think
When you are looking at other options to solve your conflict it is called looking at alternative solutions.
True
What is the cause of conflict when two people are not clear with communication?
Miscommunication
Using a "I" message is what step in conflict resolution?
2
Apologizing should always happen at the end of Conflicts?
False, only if you said or did something you need to apologizing for, like hurting someones feelings.
What cause of conflict happens when individuals argue over differences in opinions, thoughts, beliefs, or morals?
Differences in values.
If you have expectation for something what should you do for others to make sure they meet those expectation?
Clear communication, clarity, specific or detailed needs or requests.
What is the goal of Step 3?
To find solution through talking and taking turns.
Postponing the conflict is the same thing as avoiding the conflict.
True