Speaking
Listening
Acronyms
Conflict
Conflict Styles
100
When you use a statement to take responsibility for how you feel and are impacted, rather than blaming others.
What is an I message?
100
When you listen to your own negative assessments, evaluations and judgments while hearing a message.
What is "negative listening"?
100
EPEA
What is Environmental Protection and Enhancement Act?
100
Two benefits of Conflict.
What is stronger relationships, better understanding?
100
You pursue your own interests at the expense of others.
What is a Competitor?
200
To gather information and discover underlying interests by using open-ended questions.
What is "probing"?
200
When you hear words being spoken by another person and focus on what that means to you (rather than the person speaking).
What is "automatic listening"?
200
REP
What is Regulatory Enhancement Project?
200
Words that you mentally attach to your values.
What is you Key Words or Interests?
200
You have high concern for others, low for yourself.
What is an Accommodator?
300
When we probe for this we get a good understanding of a persons values and needs.
What is an interest?
300
When you reflect the content you have heard.
What is paraphrasing?
300
DESC
What is Describe Effect State Assumption Check it Out!
300
A sources of Conflict.
What is ineffective communication, economic, values or power.
300
You will not address conflict but rather withdraw and postpone.
What is an avoider?
400
When you notice a discrepancy in the conversation and you clarify assumptions.
What is "confronting"?
400
When you acknowledge emotion and content.
What is Empathy?
400
POWER
What is Paraphrase, Open, Wait, Empathy, Reframe.
400
An expressed struggle involving two or more interdependent parties resulting from a real or perceived difference in needs or values.
What is Conflict?
400
You like to split differences and come to a quick agreement.
What is a Compromiser?
500
When you reflect feeling, content, hunch the underlying interest and turn a negative to a positive.
What is "reframing"
500
Taking on or being effected with the same emotion as the speaker.
What is sympathy?
500
LOL
What is laugh out loud!
500
One is a need, concern or value and the other is a solution.
What is the difference between an interest and a position?
500
You have a high regard for yourself and others. Like to put in as much time as necessary for a mutually agreeable solution.
What is a Collaborator?
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