Definitions
The ability to understand and share the feelings of a coworker to build better relationships.
What is empathy?
A manager listens to an upset employee to understand their perspective and feelings.
What is empathy?
This style is best when the issue is minor, emotions are too high, or more time is needed to cool down.
What is avoiding?
This trait of empathy involves fully focusing on what someone is saying without interrupting.
What is active listening?
"Failure to plan is..." this.
What is "planning to fail"?
An agreement reached by each side making concessions.
What is compromise?
Two managers are arguing over how to divide a limited project budget between their departments.
What is conflict?
This style involves moderate concern for both sides, where each side gives up something to reach a fast, fair middle ground.
What is compromising?
This trait of compromise involves treating the other person's ideas with dignity and fairness.
What is mutual respect?
Arriving early for work, attending meetings on time, and submitting projects on time all demonstrate this skill.
What is punctuality?
A serious disagreement or argument between people or groups.
What is conflict?
David wants a Wednesday deadline and Elena wants Friday, so they agree on Thursday morning.
What is compromise?
This style is best when the issue matters more to the other person, or keeping harmony is more important than winning.
What is accommodating?
When a conflict has a tense atmosphere and opposing goals, teams need these three skills to resolve it successfully.
What are empathy, cooperation, and compromise?
Coachability and adaptability mean having this kind of willingness
What is willingness to learn new skills?
Difficulties or misfortune that challenge a person or a business.
What is adversity?
A team co-authors a document together, with everyone sharing responsibility and supporting each other.
What is cooperation?
This style shows high concern for your own goals but low concern for the other person's, and is best when quick decisions are needed.
What is competing?
A neutral third party who helps two sides talk through a conflict and find a solution.
What is mediation (or a mediator)?
Being adaptable means being receptive to these two things from your supervisor.
What are feedback and constructive criticism?
The process of working together to the same end or goal.
What is cooperation?
A business continues serving customers even though they are facing a major supply shortage.
What is adversity?
This style shows high concern for both your own and the other person's goals, and is best when there's time to find a true win-win solution.
What is collaborating?
An outcome where both sides feel their needs were met, often achieved through collaboration.
What is a win-win solution?
Name the top five durable skills everyone must have
What are communication, problem solving, teamwork & collaboration, coachability & adaptability, and time management & punctuality?