Communication
One of the best ways to be a good communicator is...
What is "To Listen"
Example of nonverbal communication
What is..
body language
When does conflict arise?
What is..
when two or more people disagree
definition of diversity
what is...
Characteristics or attributes that make us different from one another and that can be the basis for membership in a group.
emotional intelligence definition
what is...
The ability to recognize, understand, and manage your own and others’ emotions.
The heart of connecting with others
What is Communication?
What are nonverbal communication skills to use when listening
What is...
eye contact, open posture, body movement, and focus
Be assertive not....
What is...
aggressive
Definition of Culture
what is...
Shared concepts, ideas, values, norms, and rules of behavior of a specific group of people.
Components of emotional intelligence
recognize, understand, and manage emotions
Definition of Interpersonal Communication
What is..
An active exchange of information between two or more people.
Way to demonstrate that you're listening
provide feedback
What is..
I
Elements of Diversity
What is...
race, ethnicity, gender, sexual orientation, religion, socioeconomic status and age
paralinguistic definition
what is...
Changes in the voice (such as volume or pitch) that convey emotion.
Goal of receiver during conversation
What is..
to listen actively to the speaker’s message and to provide short responses called feedback
ways to provide feedback
what is..
encouragement, paraphrasing and managing barriers
How to be assertive
What is..
Be confident
Know what you want
Rehearse
speak clearly
Multicultural competence definition
what is...
a transferable skill that involves being aware of your own cultural background, values, and biases; respecting others’ cultural backgrounds, values, and beliefs; and using culturally sensitive interpersonal skills
Empathy definition
what is..
The ability to understand another person’s emotions.