About Student Housing
The name of the Associate Director of Student Housing.
Who is Alan?
The way in which residents and RAs submit maintenance requests.
What is the Maintenance Request Form?
The name of the BCIT department that focuses on supporting inclusion efforts.
The Respect, Diversity and Inclusion Office.
The most important factor in de-escalating a situation.
What is safety?
The number of RAs (including Senior RAs) typically on duty each night.
What is 3?
The process through which RAs are provided feedback by their supervisors, with the goal of developing competency and encouraging growth.
What is coaching?
The first names of our two Student Housing Maintenance Workers.
Who are Joseph and Sean?
The words that make up the acronym IDEAS.
What are Indigenous, Inclusion, Diversity, Equity, Access, Sustainability, and Student Wellbeing?
The assertiveness technique in which you repeat the same sentence or position to remain firm in your opinion.
What is the "broken record" technique?
The form that RAs and Senior RAs complete to report duty shift activities.
What is the Duty Log?
The five functional areas of Student Housing.
What are Occupancy and Admissions, Front Desk and Administration, Residence Life, Operations and Facilities Maintenance, and Management?
The location of the breaker panels in TTSH and where to get the key.
What is the hallway and the KeyCafe?
The term that describes an individual's right to make their own choices.
What is self-determination?
What are passivity and aggression?
The times that rounds can occur on weekday nights and weekend nights.
When is between 8-11pm on weeknights and between 9pm and 12am on weekends?
The three pillars of privacy in Student Housing.
What is "Up-not-Out," Appropriate Location, and Retention and Storage.
When performing a lockout, this action must always be done before letting someone into a unit.
The model used to have peer support conversations.
This term describes boundaries that are weak and often lead to overworking, overexertion and burnout.
What is porous boundaries?
The RA on Duty phone number.
What is 604-341-7890?
The names of the organizational levels starting from Residence Life to BCIT as a whole, in order.
What are Residence Life, Student Housing, Student Success, AVP Students, Provost and Vice President Academic, BCIT.
The tool RAs use to clean up water after a flood and its location.
What is the wet vacuum and the Student Housing Office storage room?
The process through which BCIT Full-Time Staff support student wellbeing and behavioural concerns.
What is Case Management?
The four core techniques of de-escalating an individual or situation.
What are 1) regulating yourself first, 2) listening for the emotion and the issue, 3) validating without agreeing, and 4) using simple, clear choices.
The supports that the RA on Duty can call if they need support while on shift.
What are the Secondary RA on Duty, the Senior RA on Duty, Campus Security, 911, and the Manager on Call?