What is "This is an attempt to collect a debt, by a debt collector; any information obtained may be used for that purpose."
100
Agency responsible for TDCPA, FCRA, and the Gramm-Leach-Bliley Act
What is FTC
100
Name 3 states that require the consumer to be notified of call recording
What is Illinois, Florida, Maryland, Massachusetts, California, Pennsylvania, Washington, Montana, New Hampshire, Nevada
100
The statute of limitations in Ohio
What is 6 years
This is not the amount of time we report to the credit bureaus; it is the time of we are allowed to bring suit against a consumer
100
Amount a individual consumer can receive judgement against an agency or collector
What is actual damages plus $1000
200
An allowable time to contact a Chicago Account
What is 9 am to 10 pm EST or 8 am to 9 pm CST
200
What or Who decides the call has escalated to harassment
What is the Consumer
200
Description of status 68
What is Cease and Desist - No calls or letters to consumer (CBR reporting is allowed)
200
The first 30 days after we notify a consumer of a debt where we cannot demand payment per the FDCPA
What is the validation period
200
True or False: We can disclose to a consumer spouse in Iowa
What is False....
We may not disclose to a spouse in Iowa without consent from the consumer - this includes taking a payment from or responding to an inquiry by a spouse
300
3 Credit Reporting Agencies
What is Experian, TransUnion, Equifax
300
Minimum number of your calls listened to monthly
What is 5
300
Payment address of Choice Recovery
What is 1550 Old Henderson Road Ste 100 Columbus Ohio 43220
300
When does the 7 year credit reporting period end?
What is 7 years from last date of service
300
What are Choice's allowable times to call the Bronx?
What is NEVER -
We are not licensed to collect in any of NYC's 5 boroughs. This area has some of the countries strictest consumer protection laws
400
FDCPA stands for....
What is Fair Debt Collection Practice Act
400
Most Common Compliance issue with Choice Recovery as the process stands
What is properly identifying the borrower
400
The source of most class action lawsuits against debt collection agencies
What is violations in letters
400
Debt/Home Value percentage which Choice will lien a home
What is 10%
The amount of debt by a single client must not exceed 10% of the value of a consumer's home in order for us to process a lien.....see MK with details or exceptions
400
Approximate number of cases filed in US courts in 2012 siting FDCPA violations
What is 10,115
500
Name two GOVERNMENT agencies that take consumer complaints against collection agencies
What is State Attorney General, FTC, FTCBCP
BBB is not mandated or regulated by federal or state governments but we will still respond to complaint
500
The most common complaint by consumer
What is not agreeing with an item on their CBR
500
The most common source of a "right party" besides the consumer
What is the consumer's attorney
500
Maximum amount of money a class action suit can be awarded by a single collection agency
What is $500,000 or 1% of the net worth of the agency
500
How many times are you allowed to call a third party?
What is one time unless they give authorization for you to call back