Contact Center Jeopardy

Departments

100

This department takes loan applications and helps  members sign loan docs.

What is Lending & Sales?

200

The department you call when you are taking a loan payment on a loan that is over 30 days past due.

What is Account Solutions?

300

The department you call when a member has a question about a car title or lien release.

What is Loan Support?

400

The department that handles totaled autos.

What is Total Loss (Laura)?

500

The department you call when you have a member who is upset because they have sent in proof of auto/homeowner's insurance, but they are still getting charged for CPI.

What is Loan Support?

Transaction Strings

100

The string used when a member wants a cashier's check cut from their savings account.

What is SW SC KD?

200

The string used when a member wants to make a loan payment from their checking account.

SW SC X LP

300

The string used when a member on the phone wants to transfer funds from their WFCU credit card to their checking account.

What is LA X SD?

400

The transaction string used when a member wants to make a loan payment on each of their 3 loans from their checking account.

What is SW SC X LP SW X LP SW X LP?

500

The string used when somebody on the phone wants to transfer from their account to a loan on another member's account.

SW SC X LA Y

Deposit Products

100

The type of checking account you can have if your credit score is below 600.

What is Fresh Start?

200

The type of checking account that offers rewards for using your Debit Card.

What is Thrive Checking?

300

The name of the service that allows members to transfer money to and from their WFCU account to and from another FI.

What is External Transfers?

400

The type of account where your money is unavailable for a set length of time, earns a higher rate than savings, and there is a penalty for early withdrawal.

What is a Share Certificate / CD?

500

These are the 3 requirements to earn interest with a Prosper checking account.

What are:

Average daily balance of $2,500+
eStatements
Minimum $200 direct deposit

Specfile

100

The name of the form you use when a member wants to change their email address.

What is Address Change?

200

The form you complete when a member wants to set up auto pay from their WFCU account to their WFCU loan.

What is the Internal Transfer Agreement?

300

The name of the form you use when issuing a member a new debit or credit card.

What is ATM, Debit, Overdraft Protection?

400

The name of the form you complete when a member wants to set up auto pay from another FI.

What is Pre-Authorized Deposit Agreement?

500

The name of the form you have a member sign to opt in or out of Debit Card Overdraft.

What is Overdraft Services Consent?

Random

100

The name of the Credit Union president.

What is Ashley Bautista?

200

The standard maximum amount a member can withdraw from an ATM with their debit card.

What is $500 per business day?

300

The name of the website that contains the answers to a lot of your questions.

What is ScreenSteps?

400

Name 3 of the 5 counties you must live, work, worship, or attend school in to be eligible for membership at WFCU. (Bonus if you can name more)

What are Butler, Cowley, Harvey, Sedgwick, and Sumner?

500

This is the type of deposit account that Contact Center Reps are not allowed to transfer money out of.

What is an IRA?