WHERE TO
Find the School Escalation form?
Teams - Workflows and Forms - Westchester School Escalation tab.
What is the only situation in which you would need to re-open a SS contact after it’s been closed?
When a School Specialist emails you that they have found more numbers associated with the contact.
You call contact P.T and during interview she tells you she lives outside Westchester county but within MHV what should you do?
a) follow normal OOJ protocol. (complete interview & transfer without triggering SMS & QO)
B) Send QR & SMS after interview bc they attend School in Westchester County
C) Complete interview, document if they agree to SMS & QO but don't trigger, Transfer to correct county & ask supervisor to re assign to you within correct county.
C) Complete interview, document if they agree to SMS & QO but don't trigger, Transfer to correct county & ask supervisor to re assign to you within correct county.
1. What do you if you receive a contact whose QED has passed?
Do wellness call / ask if contact needs QO/QRL to return to school and close as complete.
Find vaccination verification sheet?
MHV Westchester team channel under files.
Name issues that triggers a school escalation
Invalid phone number, refusal to participate, unable to reach (after 3x3x2) quarantine date confirmation, previously tested positive, transferred out of Westchester.
** if more than 3 are correct: BONUS 100 points
You call the contact and he is disputing QSD saying that is 2 days earlier than listed in Commcare, what do you tell contact and next steps?
Ask reason (last time of exposure, not in close contact with case, told by school?)
Tell contact you will look into this in the meantime to Q and sen QO and SMS
Update notes in CC
Submit School Escalation form.
Wait for email confirmation and forward to sup.
What is the next step when you have an invalid number?
Utilize CT Assists, LN (document in SS and CC records). If unsuccessful, fill out SEF and close
Find Concierge support information?
Commcare channel -> Concierge Support Service tab
What should be done before calling a contact?
- check for other HH members with same phone #
- look for duplicates
- review address
- Look through form to know if, school setting? part of cluster? minor? need for CT Assist / LN?
During interview of SS contact, the father is disputing Q because they say their child wasn’t in school that day, what should you do?
Try and finish the interview. let them know we will have to verify that information in the meantime encourage them to Quarantine, send QO. Send email to supe and escalation form.
What do you do if you receive a positive contact who was previously positive within last 90 days?
Ask place, date and type of test. Send to Supe in escalation format for confirmation of previous positive.
Ask contact to Q during confirmation process.
Find link for Commcare User forum Thursdays meeting?
CommCare Team's Channel > CommCare User Forum
Contact doesn't have an email address, what to do in Commcare to ensure contact will receive it on the mail?
type DOH-comcov@westchestergov.com in the email section and proceed to send QO.
Document on notes that contact will receive QO via snail mail
Contact A.G is a teacher who is vaccinated, can she go back to work?
Verify if in Vax database and escalate to supe
What is the process when a SS lives in Brooklyn?
Survey as normal
- Do not send Qs
- OOJ out of County
- Document in notes that QO was NOT sent and whether contact agreed to SMS or FU
-Fill out SEF
Find employee handbook
Log into Dayforce -> Forms -> Onboarding: Fill out upon hire section -> SSO NY CT Initiative Employee Handbook -> click on the pdf
Can CT's encourage testing for contacts exposed to COVID?
YES, many testing sites have DRIVE-THRU options - tell contact to drive there alone, call testing site in advance, wear mask, gloves, etc
You call S.M and during interview contact says that he has cough, headache and fever and is asking if taking Tylenol is ok because he is not feeling good. What can you say?
I'm sorry you are not feeling well, unfortunately I cannot provide guidance on this matter, can you reach out to your primary care physician?
*WE CANNOT PROVIDE MEDICAL ADVISE*
What do you do if a school contact ends up having a second exposure?
Call the contact to inform them of new quarantine end date and resend QO.
If monitored by another CT, connect with CT to close 1 record and make sure QO is sent with new Q date.