Morning Huddle
Performance Appraisal / Evaluation
Definitions relating to Insurance
Miscellaneous
Team Work
100
All team members need to attend
What is Who needs to attend Morning Huddle?
100
To assess the employee's progress and performance.
What is the purpose of the Performance Appraisal / Evaluation?
100
A clause in the policy that allows an insurance company to pay for the least expensive treatment.
What are Down-Grades or Least Cost Alternatives
100
When a patient is on Nitrous, this person must stay with the patient at all times.
Who is the Assistant?
100
We do this to make sure the treatment is "credited" to the correct person.
What is make sure the provider is correct?
200
Typically the scheduling coordinators who are Susan & Ashley
What is Who conducts Morning Huddle?
200
Done now and again annually as long as you are employed.
What is how often you will have a Performance Appraisal / Evaluation?
200
Services not covered by a dental policy.
What are Exclusions?
200
These professionals come into our office to learn from us. What they do is called shadowing, and is intended to help them learn from us. They should not be left to fend for themselves at this stage of their training.
Who are the Interns?
200
This person need to be there during the doctors hygiene exams because the hygienist may be with the next patient.
Who is the assistant?
300
15 minutes prior to the first scheduled patient.
What time does Morning Huddle start?
300
Receive constructive feedback to help an employee grow professionally as well as making them aware of areas they excel at. Also, wage increases are based on the outcomes of the Performance Appraisal / Evaluation.
What are the benefits to having a Performance Appraisal / Evaluation?
300
This is attached to the payment made by the insurance company. It will explain what procedures where paid for and which ones were not and the reason they were not covered. It will also give details about the percentage paid, deductibles and what the patient is expected to pay for the service.
What is the Explanation of Benefits or E.O.B.
300
The last thing done in the clinical area prior to taking the patient to the front desk.
What is set the treatment as complete?
300
The best way to demonstrate your "Team Work" before leaving is this.
What is not leaving for lunch or at the end of the day until all the assistants are ready to leave and you have been excused to leave by YOUR provider?
400
1. Possible problems with the schedule 2. Possible emergency times in the schedule 3. Special circumstances or events to be aware of with a patient on todays schedule.
What is Possible things to discuss at Morning Huddle?
400
1. Below Expectations 2. Meets Expectations 3. Exceeds Expectations
What are the 3 possible scores given in the Performance Appraisal / Evaluation?
400
This may tell us if an insurance company will pay to replace a tooth if it was extracted before the patient became insured.
What is a Missing Tooth Clause or Prior Extraction Coverage?
400
Normally we print 2 of these. One for us and one for the patient. But Ashley prefers that we do this from now on.
What is only print 1 treatment plan when Ashley is at the front desk?
400
When a provider needs an assistant, she may be close by listening from the sterilization room or setting up the next room. She is definitely listening to what is going on.
What is making sure the provider doesn't have to go looking for their assistant?
500
Let's everyone know what to expect for the day. Gets everyone on the same page so we can work together more efficiently as a team.
What is the purpose of Morning Huddle?
500
An average of the combined scores given by both doctors & Beth. The employees self-evaluation scores are also considered but is not weighted as high.
What is how the final score is given?
500
When the patient has two dental plans, the plan that is billed second (secondary) will pay one of the following ways: 1. They will pay up to their allowed amount between both plans. 2. They will pay their allowed amount using the remaining balance as the base.
What is Limited C.O.B. (Coordination of Benefits)?
500
At the front desk we are not always sure who the patient standing in front of us is. So we do this to make sure the person checking the patient out, knows who they are talking to.
What is Say the patients name during the hand-off?
500
Unless this is done, we have no way of knowing when the seat date was for insurance purposes.
What is setting the "Seat Date" as complete so it will show up on the patients ledger?
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