The Organization & The Project
Which department is Learning & Development part of?
Human Resources
Describe the Pella logo (physical characteristics)
Yellow circle with Pella in cursive font centered in it
Name all three sales segments.
What is Retail, Trade, Commercial
What three materials does Pella offer their solutions in?
True or False: Commercial Sales Support will continue to work with the customer after The Support milestone.
True! Commercial Sales Support will continue to perform other milestones as the project progresses.
Which system do you visit to view PTO balances and request time off?
UKG
What is the tagline of The Source?
What is Finding a Customer
What is Meeting the Customer
Pella's Lifestyle Series are solutions made from what material?
Wood
Name something that the Retail Project Coordinator is looking for when they review an HFP (Hold for Pre-Check) sales document.
Customer information, inaccuracies, job size, etc.
Where is Pella Corporate located?
What is Pella, Iowa
What are two possible marketing initiatives that Pella Mid-Atlantic may utilize to engage our customers?
What are Direct Marketing (mailers); Digital Marketing (Social media, E-mail campaigns); Local Television & Radio; Home Shows & Events
Commercial
What vinyl product is offered under the trade segment but not retail?
What is Encompass
Name the role from each sales segment that completes The Support functions.
1.) Retail Project Coordinator
2.) Trade Sales Support
3.) Commercial Sales Support
What is the name of the CEO at Pella Mid-Atlantic?
George Ballman
Name all four teams/roles that impact The Source
What is a long-term benefit of making a positive sales experience with a trade customer?
Partnerships on future jobs; Brand loyalty
What style of window is hinged on the side and opens outward?
Casement
Name the three basic functions of The Support.
1.) Reviewing the Project
2.) Coordinating with the Customer
3.) Scheduling the Next Milestone
Name ALL of the milestones in order.
1.) The Source, 2.) The Sale, 3.) The Solution, 4.) The Support, 5.) The Plan, 6.) The Purchase, 7.) The Storage, 8.) The Delivery, 9.) The Install, 10.) The Service
Where is our Call Center located? (Must include City & State)
What is Auburn, MA
What are the three functions of The Sale?
What are 1.) Relationships & Rapport, 2.) Gathering Information, 3.) Educating the Customer
What is the name of the product line we offer in fiberglass?
Impervia
PIES (Pella Installation Execution System)