COMMUNICATION
Giving someone your full attention, understanding what they are saying, and responding appropriately.
What is active listening?
This is when a leader shows employees how to properly complete a task.
What is teaching?
A department reaches its goal because employees communicated, helped one another, and stayed focused on the same objective. This is an example of this.
What is effective teamwork?
Assigning a task or responsibility to an employee while making sure they understand the expectations.
What is delegation?
This item is supposed to be “just a sample,” but somehow you walk away wanting the entire box.
What is a food sample?
This is the process of making sure the other person understands what you are trying to say.
What is effective communication?
A leader who treats employees differently based on personal relationships can damage this.
What is trust?
This means being willing to help coworkers, even when the task is not your usual responsibility.
What is flexibility?
It helps employees understand what they are doing well and where they can improve.
What is constructive feedback?
This department is known for making members wait for their food because they just can't resist the famous combo.
What is the Food Court? 🌭🍕
An employee receives a message that clearly explains what needs to be done, how urgent it is, the expected result, and when it needs to be completed.
What is an email?
A leader uses this to make sure employees know exactly what is expected of them.
What are clear expectations?
A team works best when everyone understands this about their role.
What is their responsibilities?
A supervisor sees a member waiting while employees are busy with other tasks. The supervisor should prioritize this.
What is member service?
You come to Costco for milk and somehow leave with a TV. What happened?
What is the Costco effect? 😂
It could make the member feel dismissed or disrespected and potentially escalate the situation.
What is negative body language?
A strong leader does not just give instructions; they also do this by setting the example for their team.
What is leading by example?
When one department is overwhelmed, employees from another department step in to help when possible. This demonstrates this type of teamwork.
What is cross-department collaboration?
When addressing a performance issue, a supervisor should do these things to communicate the feedback effectively.
What are coaching and accountability?
A Costco employee hears this sound and immediately knows they might have a busy day ahead.
What is the forklift beeping? 🚜
Saying “Good job” is positive, but saying exactly what the employee did well makes the feedback more effective. What is this called?
What is specific feedback?
A supervisor uses this when they give an employee responsibility and allow them to make decisions within their role.
What is empowerment?
Two employees have different ideas about how to complete a task. A strong team member should listen to both ideas and work toward this.
What is a solution?
When several tasks need to be completed, a supervisor must determine which tasks should be handled first.
What is prioritizing?
This person can somehow be asked about tires, batteries, carts, merchandise, and where the bathroom is—all within five minutes.
What is a Costco employee?