Way we do business
TO CONTINUALLY PROVIDE OUR MEMBERS WITH QUALITY GOODS AND SERVICES AT THE LOWEST POSSIBLE PRICES.
WHAT IS, OUR MISSION STATEMENT?
IN 1999 COSTCO IMPLEMENTED THIS WORK PLAN, CREATED BY ONE OF THIER SVP’S
WHAT IS THE ROTHMAN WORK PLAN CREATED BY RONALD ROTHMAN?
ACCORDING TO MANY EMPLOYEE SURVEYS, THIS IS THE NUMBER ONE THING EMPLOYEES WANT FROM A COMPANY.
WHAT IS, FULL APPRECIATION OF WORK DONE?
THIS 5-LETTER ACRONYM ENSURES A GOAL IS NOT VAGUE AND HAS A SET DEADLINE.
WHAT IS, S.M.A.R.T.?
IN THE GRIP MODEL, THIS TOP ELEMENT FOCUSES ON INTERPERSONAL RELATIONSHIPS, TRUST, SUPPORT AND TEAM DYNAMICS.
WHAT ARE, PEOPLE?
OBEY THE LAW, TAKE CARE OF OUR MEMBERS, TAKE CARE OF OUR EMPLOYEES, RESPECT OUR VENDORS AND REWARD OUR SHAREHOLDERS.
WHAT IS, OUR CODE OF ETHICS?
80% OF SALES IS GENERATED BY THIS PERCENTAGE OF PRODUCTS.
WHAT IS 20% OF PRODUCTS?
BEING OUTSPOKEN, MAKING QUICK DECISIONS, TAKING CHARGE AND SHOWING A STRONG ATTITUDE ARE INDICATORS OF THIS.
WHAT IS, HIGH DOMINANCE?
OFTEN CREATED DURING PERFORMANCE REVIEWS, THIS DOCUMENT OUTLINES AN EMPLOYEE‘S CAREER GOALS, SKILL GAPS AND THE SPECIFIC ACTIONS NEEDED TO ACHIEVE PROFESSIONAL GROWTH.
WHAT IS, AN EMPLOYEE DEVELOPMENT PLAN?
EMPATHY, DECISIVENESS, EFFECTIVE COMMUNICATION AND ADAPTABILITY ARE KEY EXAMPLES OF THIS TYPE OF “TRAITS”.
WHAT ARE, CHARACTERISTICS OF AN EFFECTIVE TEAM LEADER?
THIS YEAR JIM SINEGAL AND JEFF BORTMAN FOUNDED IN SEATTLE, COSTCO WHOLESALE
WHAT IS, 1983?
THE ASSIGNMENT OF AUTHORITY, RESPONSIBILITY AND TASKS FROM ONE PERSON.
WHAT IS, DELEGATION?
TEAMS USE THIS TO AVBOID CONFUSION, OVERLAP OR PEOPLE QUESTIONING THEIR PARTS OF A TASK.
WHAT ARE, CLEARLY DEFINED ROLES?
THE PURPOSE OF THIS DOCUMENT OR DISCUSSION IS TO IMPROVE PERFORMANCE, NOT PUNISH THE EMPLOYEE.
WHAT IS, A COACHING?
THIS TEAM EFFECTIVENESS MODEL STANDS FOR GOALS, ROLES, INFORMATION AND PEOPLE.
WHAT IS, GRIP?