Front Desk
What is the proper way to answer a phone call?
Good morning/afternoon, thank you for calling the Courtyard Downtown at USC, this is ______, how may I help you?
All guests must be given this when placing an order at the Bistro.
Table Number/Stand
What are the requirements of completing a stayover room/refresh?
Make the beds, take out trash, replenish terry and amenities
How many sleeping rooms does the courtyard have
how many is 112
What are two benefits of Platinum Members that lower tiers do not have?
50% Bonus points
Welcome Gift - 500 points or F&B credit
Late check-out (4pm)
What are the AM and PM Bistro hours?
Mon-Sun 6:30-10:00am
Dinner
Mon-Sun 5pm-10pm
The amount of total foam pillows in one queen room
Two Foam
How long has cade been the GM of the Courtyard.
how long is 7 Years
Hours of operation for Starbucks drip coffee.
5:00am-10:00pm
How many shots of Espresso go in a Venti Americano?
4
What goes in the bed in the bag for the pull out sofa beds?
2 flat sheets, fleece blanket, and a pillow
What does GUEST stand for?
Greet the Guest
Use the Guest's Name
Establish Guest Needs
Satisfy the Guest
Thank the Guest
How much do you have to spend per year to become Ambassador Elite?
$23k
What comes on a Bistro Breakfast sandwich?
Bacon, egg, cheese, arugula, and avocado with lemon vinaigrette dressing on a brioche bun
What should the thermostat be set at in the rooms?
68 in winter; 72 in the summer
What year was the Courtyard Cedar City built
What year was 2017
What is the welcome gift for Gold members?
250 Points
How much is a tall shot of expresso at full price
How much is $3.00
The amount of swipes for the carpet test.
5 swipes.
What is the names of all the meeting spaces.
What is
Kolob Canyon
Cedar Canyon
Glen Canyon
Bryce Canyon
Cedar Breaks
Library