A mindset that seeks mutual benefit in all human interactions.
What is Win/Win?
100
These character traits are essential to the Win/Win paradigm
What are integrity, maturity, and the abundance mentality?
100
This "circle" is key in dealing with people who come from the Win/Lose paradigm
What is the Circle of Influence?
100
This sets up the standards of performance and the time of evaluation.
What is accountability?
100
This must be based on the Win/Win principle in order to have a successful program
What is a supportive system?
200
An authoritarian leadership approach that most individuals assume through relationships at home, social interactions, academic environments, and athletics.
What is Win/Lose?
200
These two traits must be balanced in order to achieve Win/Win scenarios.
What are consideration and courage?
200
Covey's term for Trust
What is the Emotional Bank Account?
200
These specify, whether good or bad, what happens as a result of evaluation.
What are consequences?
200
The problem is usually not ______, but the system in place to support them
What are employees/people?
300
Agreeing to disagree agreeably
What is No Deal?
300
People with this mentality have a difficult time sharing recognition and credit.
What is the Scarcity Mentality?
300
Three ways to make deposits in an Emotional Bank Account
What are genuine courtesy, respect, and appreciation for another person and for their point of view
300
Identify what is to be done and when
What are desired results?
300
See the problem from the other persons point of view. Really seek to understand and give expression to the needs and concerns of the other party
What is the first step of the four-step process?
400
A mentality that suppresses feeling and emotions and often results in psychosomatic illnesses, overreaction to minor provocation, and cumulative resentment.
What is Lose/Win?
400
These statements help us develop and maintain our integrity.
What are Habits 1, 2, and 3?
400
This is the next step after transactional leadership
What is transformational leadership?
400
Specify the parameters within which results are to be accomplished
What are the guidelines?
400
Determine what results would constitute a fully acceptable solution.
What is the third step of the four-step process?
500
This mentality occurs when two Win/Lose people come together
What is Lose/Lose?
500
Someone with low consideration and low courage will find themselves in this type of paradigm.
What is Lose/Lose
500
What country does Covey reference in this section?
Hint: Baby George
What is Great Britain?
500
Identify the human, financial, technical or organizational support available to help accomplish the results
What are Resources?
500
To separate the person from the problem, to focus on interests and not on positions, to invent options for mutual gain and to insist on objective criteria