Understanding Risk & Behavior
Behavior is a form of...
Communication
What type of approach involves providing clear direction or instruction using short, simple phrases
Directive
What term means that behavior influences behavior. Your attitudes and behaviors influence the attitudes and behaviors of a person in distress and vice versa
Integrated Experience
What are the three forms of communication
Verbal, Para-Verbal, and Non-verbal
At what stage of the verbal escalation continuum would a person be seen as unwilling to cooperate of follow reasonable requests
Refusal
In the decision making matrix, Risk is assessed by what two factors
Likelihood (of behavior) & Severity (of harm)
Tension Reduction
What term describes recognizing the need to remain professional by managing your own behavior and attitude
Rational Detachment
What are the three components of para-verbal communication?
Tone, Volume, Speed
At what stage of the verbal escalation continuum would a person be seen as having an emotional outburst
Release
Name two of the four guiding philosophies of CPI
Care
Welfare
Safety
Security
Which stage of the crisis development model is defined as "a change in typical behavior"
Anxiety
What term describes engaging in strategies that promote your well-being
Self-Care
What approach do we use when approaching a person in distress to communicate respect, appear non-threatening, and maximize safety
The Supportive Stance
At what stage of the verbal escalation continuum would a person's behavior be seen as seeking clarity or more information OR challenging authority
Questioning (Information Seeking Questions OR Challenging Questions)
Recognizing that a person knows themselves best & considering the person's life experiences are two characteristics of what approach?
Person-Centered & Trauma-Informed Approach
At what behavior level does the person's behavior appear to be protecting themselves from a real or perceived challenge or threat
Defensive
What term describes the underlying cause or reason for a behavior
Precipitating Factors
What phrase describes a way of listening and responding to another person that improves mutual understanding and trust
Listening with Empathy
At what stage of the verbal escalation continuum would a person's behavior be seen as threatening the people around them or themselves
Intimidation
Name one of the factors that play into responses from the "emotional brain"
Trauma, Frequent Stress, Cognitive Development
What type of approach is when you respond to the person in a empathetic and non-judgmental manner to understand their feelings
Supportive
Understanding precipitating factors is important because (state one reason)
Helps you not take the distress behavior personally, Helps you empathize with the person, Helps you focus on the person's needs rather than reacting to the behavior, Helps you understand the person's life experience and environmental impacts
Position, Proximity, Posture
Name one of the limit setting patterns used in the directive approach
Interrupt & Redirect, Desired Choice Desired Outcome (if/then when/then), Fail Safe Choice