CRA Trivia

Procedures

100

The window of time a customer has to request a return.

60 days from order invoicing 

200

Email address used to send photos of damaged/defective items

[e-mail]

300

The dollar amount required for sales approval before proceeding to a write off

$500

400

Procedure to follow when re-requesting Fed-Ex labels for a customer (order entered in DFO or Mainframe)

Access the Customer Service FedEx Return Label Request Form in KM PRO.

500

The first step to take if a customer states their item isn't working properly.

Contact the supplier and speak with technical support

Mainframe or DFO

100

Missing item under $50 and delivered less than 10 days

Mainframe 043 (No charge replacement)

200

Customer had a quote valid at order entry, but it wasn't used. Credit requested.

DFO 

300

Order returned by carrier - unknown reason

Mainframe (code 003)

400

RGDB request from warehouse 

Mainframe 

500

Incorrect account and PO used at order entry

Mainframe

Damages/Defectives

100

What form do we use to request a formal investigation and written supplier response regarding a product complaint?

Smartsheet and select response required

200

Supplier contact is required for a defective product complaint for what reasons?

Defective item total cost is greater than $50 or the item is a medical device

300

How do you request for a pickup for damaged hazardous items if the customer is unable to dispose of the item themselves?

Fill out the New Removal Request Form found in KM PRO

400

Supplier states damage must be reported by Fisher Scientific carrier and we need to file a claim.  What option do you choose?

Used Fisher Scientific Carrier

500

Defective CRA notes need to include what information?

1. Lot number for consumables and Serial Numbers for Instruments
2. Very detailed notes of how the item is not working
3. Who you spoke with at the supplier and if they are issuing a CM or RA
4. What the customer was advised to do with the product.  If it needs to be returned, we issue a NON-ARS or ARS Pickup accordingly
5. Our PR or DR number
6. The replacement order number if you issued one.

CPR Codes

100

The code to enter to find to PO for defective items (Warehouse specific) 

INQPOPRT and Item #

200

The code to find lot availability - only lot specific items (warehouse)

INQPTLOT and the item #

300

The code to check stock in all warehouses on a specific item

INQSTMLT and item #

400

The code to find Fisher's account number with a vendor

INQVEN and Vendor #

500

The code to find Fisher's reference # for pegged order

INQPOITM and the PO# or RG#

MISC.

100

The status a CRA can be in DFO that will allow you to cancel it (5 different options)

Pending approval

Pending supervisor approval

Pending finance approval

Escalated

Rejected

200

The status in DFO if a CRA has been sent to the warehouse for review/challenge.

Pending Warehouse Review

300

The types of fees that we can create a credit for in DFO (9 options)

1. Shipping/Transportation    2. Hazardous  

3. Minimum order   4. Fuel Surcharge

5. IPF  6. Inside Delivery  7. Container Ice 

8. Special Handling  9. Direct Ship Supplier

400

The types of Incorrectly Shipped that cannot be entered in DFO (4 options)

No Charge Replacement (043)

FDL Carrier within 10 business days (042)

Unknown Item

Customer A receives Customer B Order (Freeform)

500

What workflows need to be done within Mainframe (3 options)

Credit or Return for Archived Orders

Return for Radioactive Items

Item Unit of Measure Split into Multiple Shipments