Name the Cultural Belief
Name the culture beliefs at Suncoast
What is
Got It
Do It
Grow It
What is
To improve the financial lives of our members
Name the key result that should NOT be listed
Annual Member Growth of 8%
Net Promoter Score: 80%
Adherence of 90% or higher
App Rating og 4.80
What is
Adherence of 90% or higher
Name the president of Suncoast Credit Union
What is
Kevin Johnson
Name a behavior that is considered below the line
What is
Cover your tauk
Finger Pointing
Not my job
Ignore or deny
Tell me what to do
Wait and see
Name the cultural belief that "I make decisions. I am trusted and supported. My voice matters."
What is
Do It
Name the vision Suncoast has by the year 2030
What is
To reach 2.5M members
Name the key result that is linked to the strategic anchor to be envied in digital delivery
What is
App Rating of 4.80
Name what we can submit to share our appreciation for each other and show their actions positively impacts our Cultural Beliefs
What is
Focused Recognition
Name the steps to accountability
What is
See it
Own it
Solve it
Do it
Name the culture belief that is revealed in this scenario
A member calls in upset with an issue with their debit card. You review the E-manuel, ATM Dialog and VisaDPS and there seems to be nothing wrong with the card. You reach out Elevate: Debit Cards for further assistance. The service representative was able to confirm there was an issue but it has been fixed. The member was very thankful for the extensive research that was done
What is
Got It
The call was confidently owned and the solutions was found.
Name the 3 key results as of 8/11
What is
...
Name 2 examples of how we can contribute to the key results of Member Loyalty
What is...
Name the purpose of culture boost
What is
To empower the people, strengthen our culture, and make a bigger impact together
Name what Culture is
What is
Experiences shaping beliefs, which drive actions and results
Name what cultural belief matters to you the most and why
What is
...
Name how you can assist a member using 2 of the 3 key result in a scenario
What is
...
Name what is required to achieve the desired result at Suncoast?
What is
The new culture
Name how one can get to the culture boost page
What is
Starting at E3 --> Our Organization --> Our Strategy --> Culture Boost
Name what people tend to focus on when below the line
What is
Focusing on what they can’t control and on why they can’t get results