Road to 2.5 Million
Suncoast's purpose is to improve the financial lives of our _____.
What are members?
Which Strategic Anchor focuses on helping members improve their financial wellness?
Answer: What is voice?
This Cultural Belief says: "I make decisions. I am trusted and supported. My voice matters."
What is Do It?
People above the line focus on delivering results by doing these four things.
What are See It, Own It, Solve It, and Do It?
Our Vision/R2 goal is to reach this many members by 2030.
What is 2.5 million?
Which Strategic Anchor is most directly connected to an App Rating goal of 4.80?
What is Be Envied in Digital Delivery?
A leader mentors an employee who wants to advance their career.
What is Grow It?
This is the first step toward accountability.
What is See It?
As of 06/30, our current membership growth was:
What is 2.26%?
Which Strategic Anchor is most likely to improve NPS and member loyalty?
What is Be the Member's Advocate?
A supervisor stays involved until a member issue is completely resolved.
What is Got It?
An advocate says, "I'll take responsibility for fixing this issue and ensuring it doesn't happen again."
What is Own It?
Our target annual membership growth is:
What is 8%?
A member quickly solves a problem using the mobile app without needing assistance.
What is Be Envied in Digital Delivery?
Your team suggests an idea that cuts wait times by 20%. Which belief best applies?
What is Do It?
Which of these behaviors is BELOW THE LINE?
What is Finger Pointing?