Systems
This system is used to be remoted to use non-Philips websites.
What is Amazon Workspace
This status is the primary status when the chart is complete and you can take results and order supplies
What is Active
The greeting used for incoming calls.
What is thank you for calling Philips, this is..., how many I help you?
The best way to search a patient is using these
What is first name, last name and DOB or Patient ID
Coaguchek Vantus meters measure this for a patient
What is blood clotting time
These two systems are used together for phone calls
What is Unity and Webex
When the chart in non compliant inactive over 90 days this is needed to reactive
What is New POF
This is used at the end of every call and it has three parts.
What is a closing, is there anything else we can help with, thank you and have a good day
An update was made on the patient's chart and to confirm the update this is generated.
What is a Task
the auto ship sends supplies after this many tests
What is 8 tests
This system you need to be able to send supplies in NIOP
What is Salesforce
This status is used to stop the chart from going non-compliant if the patient is in the hospital
What is Temp inactive - in hospital
The "Recording Statement" is needed for all these types of calls
What is outbound, direct inbound, speaker phone and transfers
What is the New Actions button
The two frequencies used for patients
What is weekly or 2-4 times monthly
This system is your primary search engine for all customer care work
What is CCL
The status that is used when the patient is getting a new clinic
What is Temp inactive - NEW HCP
Patient calls in about a bill and it says Biotel heart on it so you transfer it to this number
What is 833 978 2834 or Varo
A mistake is make with taking a result so this needs to be refaxed to the clinic
What is INR Summary Report
to find a person's insurance that is listed in the billing system you would look here
What is CCL under the insurance tab
What is Auto Ship Central- ASC
This status does not allow you to take results or send supplies and needs a new POF
What is Inactive or Pending or NCIA
This is said to help the patient know that you understand the reason they are calling
What is a warm acknowledgement
The patient is asking when they should to test again this is located where
What is Therapy section
This person is your favorite trainer
What is Julie!!!!!