Utility Billing
How much is the private water delinquent processing fee?
$80
Who should we contact if we have a meter related question?
Jovani or Dominic
This service order is used when a customer calls about their bill.
Balance/bill inquiry
How much is a roll off deposit?
$263.88
How many bones do sharks have?
$2.00
Name our vendor that is replacing the meters for the ami project.
MSI (Meter Services Inc)
What percent do we charge for late fees?
1.5% with a minimum of $2.00
How much is an additional trash container?
$21.20 per can
As of 8/12/2025, how many days are left in the year?
141
Name our print and mail vendor used to generate bills
Infosend
Name our new meter type.
Mach10 ultrasonic
What is the afterhours phone number?
623-245-5201
Customer calls for a go back. What do you say?
Ask the customer if their can was out at the curb before 6am with nothing blocking it. Ask the customer if they can wait until their next service day. If it is before 10am, have them call back. After 10am, schedule the go back for the same day. After 12pm, schedule the go back for the next day.
How many planets are in our solar system?
8
How many days must an account be active before meter reading importing can take place to generate a bill?
4 days
What is the base rate for a 1 inch meter?
26.87
Water production handles what kind of calls?
-Water complaints
- High/low water pressure
- Odor complaints
-Well site issues
A 30 yard roll off container is how tall?
6 feet tall. All roll off containers are 8 feet wide and 22 feet long.
How many neighborhood and community parks are in Peoria?
40
When will a high use account come up on a billers high use report?
3.5 times the average use at minimum
What cycle are we currently working on to replace meters?
Cycle 4
Sewer appeal forms are open from ___ to ___ and are for ____ or _____.
July 1st to October 31st and for leaks or pool fills
What is the capacity of a 90-gallon container by pound?
300 pounds
Name the two MLB teams that train in Peoria.
Seattle Mariners and San Diego Padres