📞 Customer Service Basics
The person we help every day.
Who is the customer?
A simple phrase that can instantly make a customer feel appreciated.
What is "Thank You"?
A customer is upset. The first thing you should do is this?
What is listen?
This skill involves paying close attention to what a customer is saying.
What is active listening?
Reaching out to customers after an issue is resolved helps build this.
What is follow-up?
A customer wants an update on their order that is posted & invoices. Where do you look?
What is BC?
Showing understanding of a customer's feelings.
What is empathy?
Customers are more likely to return when they receive this.
What is excellent service?
A customer calls because they can't their 80" LED poster to power on. Who do we transfer the call to?
What is Tech Support?
The process of solving a customer's problem.
What is resolution?
This type of customer feedback highlights what you're doing well.
What is KUODS?
A customer calls wanting to process payment on a quote that has salesperson code PC. What do you do?
What is Sales?
Going above and beyond for a customer is often called this.
What is going the extra mile?
A customer who repeatedly purchases from your company is called a ______ customer.
What is a repeat customer?
Customer placed an order online & it is released, but they want to cancel. What do you do?
What is order fulfillment ticket