Flagship Customers
This customer is the only one with franchises.
The UPS Store
These two team members are located in another country.
Neda and Laura
This Sr. Director is your boss' boss
Alisha Harris
Name a Level 2 Case Reason for Returns/Credits.
Damage/Defective, Mis-pick, Customer Error, New Store Return, Bunzl Error, Freight Issue, Short Ship
Who is the NAM for The UPS Store?
Nate Dickman
This customer contacts Customer Service more than any other customer.
TJ Maxx
This is our newest team member.
Ashley
This VP leads the BRS Customer Excellence Team?
Christine Huffer
When should you use the Level 2 Case Reason Address Book Updates?
Use only when updates or changes are made to an address book
Who is the NAM for Tapestry?
Jena Serpico
This customer specializes in footwear.
Boot Barn
This CSR has been with BRS the longest?
Qumar
This BRS leader is responsible for the Business Development team.
Jordan Sallusti
What case reason should be used for when a new TUPSS account is being set up?
New TUPPS Account
Who is the NAM for TJX Canada?
Ali McEwen
The packaging for this customer is highly sought after and can be found for sale on the web.
Tiffany
This CSR will celebrate their two year anniversary this month.
Alton
The Sr. VP is the overall leader for BRS?
Bruce Barton
True or False? The Level 2 case reason for Backorder should be used with the Level 1 case reason General Inquiry.
False. Should be used with Order Inquiry
Who is the NAM for Boot Barn?
Brian O'Donnell
This customer primarily only contacts us during peak season.
Amazon
This team member recently graduated college with their degree.
Diana
This leader is the CEO of Bunzl North America?
Jim McCool
When should Order Tracking be used?
When tracking an order.
Who is the newst NAM?
Quinn Armstrong