Friendly Greetings
>This is the most common, professional morning greeting used when a customer first walks through the door
Good Morning
This 6-letter word is known as the universal 'magic word' when making a polite request to a customer
Please
When a customer is ready to buy their items, you introduce the final amount by saying: 'Your ______ comes to $15.50'
Total
This is the standard, polite open question used at a food counter or service desk: 'What can I get ________ for you today?'
Started
This 7-letter verb means to repeat the order details back to the customer to ensure there are no mistakes
Confirm
Instead of saying a casual 'Hey', use this friendly, professional word to greet a customer at any time of the day
Hello
When a customer says 'Thank you', this is the most standard polite response you shoud give
You are very welcome
If a customer pays with a $20 bill for a $15 item, the $5 you give back to them is called this.
Change
When offering a choice between two items, you use this polite verb: 'Would you ______ a side of fries or a salad?'
Prefer
To check if the customer wants to add more items before you finish, you ask:'Is there anything _______ I can get for you?'
Else
This is the standard open-ended question used right afer a greeting to show you are ready to assist: 'Hello! How may I _______ you today?'
Help/Assist
If you do not hear or understand what a customer said, you should use this single polite word (with rising intonation) instead of saying 'What?'
Pardon? (or Sorry or Excuse)
This is the polite question you ask to find out how the customer wants to pay: 'How would you like to ______ today?'
Pay
This is the most professional way to ask a customer if they want to eat their food inside the establishment or take it away
Is that for here or to go?
This is the exact phrase you use right before you list the customer's item backk to them: 'Just to ____ this is one coffee and one muffin.'
Confirm
When welcoming a regular customer back to your business, this 7 letter word is used: '__________ back'
Welcome
This 9 letter word is more formal, professional way to say 'Sure' or 'Yes I can do that'
Certainly
These are the two primary phisical methods of payment you ask a customer to choose between (one involves paper money, the other a plastic card)
Cash or Credit
This 6-letter noun refers to a choice or selection available to the customer on a menu or product list
Option
These are the three standard sizes (S,M,L) that you must always confirm when a customer orders a drink
Small, Medium, and Large
True or False: In a professional Level 1 English, it is appropriate to greet a corporate customer with 'What's up Man?'
False (Keep it professional with Hello or Good day)
If a customer apologizes to you for a minor mistake, this 5-word reassuring phrase tell them it is not a problem
That is quite all right (or No problem at all)
The physical piece of paper you print out and hand to the customer as proof of their purchase
Receipt
If a customer asks for an item that is temporarily missing, you are offering an alternative. What is the 10-letter word for this alternative choice?
Substitute
Fill in the blank for this friendly, professional closing phrase used as the customer leaves: 'Thank you for shopping with us, have a ______ day!'
Great/Wonderful/Lovely