Used to track call types that come in the customer service department
What is the survey tool?
100
If a loan is transfered into DMI but is not yet showing in the system, it is in a ________ period.
What is a blackout?
100
TEUGBD TFGRADIN
What is BUDGET DRAFTING?
200
Regular and Express(overnight) mail is delivered here for DMI
What is Mailstop 1270
200
Shows borrower information(name, investor, payment info) at a quick glance
What is the snapshot bucket?
200
Located at the bottom of the release screen, only the Release Department can edit.
What are release notes?
200
The amount of late charges that are charged during a loan conversion is ________.
What is $0.00
200
RNLTCUMATIE
What is CURTAILMENT
300
This uses a coupon or statement to identify it's location
What is the lockbox
300
Used to toggle between screens(set to your own personal preference)
What are the smart buttons?
300
Used to view loan information in accounts that are no longer active in the LPS system.
What is the purged tool?
300
There is no credit reporting for ______ days when a loan is being transfered over to DMI.
What is 60.
300
TENRSIET
What is INTEREST
400
Form of payment used for large dollar amounts and payoffs over $10,000
What is a wire transfer?
400
A commonly used screen in MSP. Acess principal, escrow balance, interest paid.
What is SER1?
400
The amount of times per year loans are purged. Summer is coming and Santa is near.
What is 2 times a year; June and December
400
It typically takes _________ days for the conversion process to be completed?
What is 90-120 days?
400
CERUOREPD FSN
What is NSF PROCEDURE(RETURNED CHECKS)
500
An automatic payment program
What is ACH?
500
A web based browser application that allows the user to access loan information
What is MSP Explorer?
500
An in-house program created by DMI's systems department. The program allows various departments to have access not provided by the LPS system.
What is DMI Launcher?
500
The main responsibilities of the Transfers and Conversions department are handling the ______ of _____ into DMI's servicing portfolio and handling the _____ of ______ out of DMI's servicing portfolio.