iPhone
True/False The iPhone Duo has Face ID
False
What company develops the Android operating system?
Question: What does AICR stand for?
Average Inbound Call Resolution.
What is the largest planet in our solar system?
Jupiter
What movie is this quote from?
“There’s no place like home.”
The Wizard of Oz
What iPhone feature allows you to make contactless payments using your iPhone at stores, restaurants, and other supported locations?
Apple Pay 💳
What is the name of the Google app store where Android users download apps and games?
Google Play Store
What is the most important thing an agent should do after identifying the customer's reason for calling?
provide an ownership statement and show empathy
What is the only mammal capable of true flight?
The Bat
What movie is this famous quote from?
“My name is Inigo Montoya. You killed my father. Prepare to die!”
What movie is this famous quote from?
What feature on an iPhone allows you to share photos, videos, contacts, and other content wirelessly with another nearby Apple device?
AirDrop
What Android feature lets you unlock your phone using your fingerprint, if the device has a fingerprint sensor?
Fingerprint unlock / fingerprint sensor
What does NPS stand for?
net promoter score
What is the name of the largest ocean on Earth?
The Pacific Ocean.
What movie is this famous quote from?
“Phenomenal cosmic power! Itty bitty living space.”
Aladdin
What iPhone feature allows you to quickly access settings like Wi-Fi, Bluetooth, Airplane Mode, and screen brightness without opening the Settings app?
Control Center
On many Android phones, what feature lets you split the screen so you can use two apps at the same time?
Split Screen
A customer calls about an Internet issue, but before ending the call, you ask if they have any questions about their TV, Mobile, Voice, or billing. What Catalyst Behavior are you demonstrating?
Discover Needs
What is the only food that never spoils and can remain edible for thousands of years if properly stored?
Honey
What movie is this famous quote from?
“Do the Truffle Shuffle!”
The Goonies
What iPhone feature allows you to use your phone as a digital car key with compatible vehicles?
Apple CarKey
What Google service allows Android users to locate, lock, or erase a lost phone remotely?
Find My Device
In Einstein 360, what tool can you use to look up cell phone features and device information?
QELP
What does Wi-Fi stand for?
“Wi-Fi” doesn’t officially stand for anything. It’s a brand name created by the Wi-Fi Alliance.
What movie is this famous quote from?
“I want four fried chickens, and a Coke. And some dry white toast.”
The Blues Brothers