Acronyms
Customer Service
Wackie Words
Guess Who
Misc
100
ARPU
Average Revenue Per Unit (User)
100
In what decade did the term “call center” begin becoming commonly used?
1980's
100
SLIGHTLY
__________
CAST
Slightly overcast
100
Which two Care team members will be taking on their first-ever marathon at the NYC Marathon on November 1? 🏃♀️🏃♂️
Casey & Kevin
100
Which country has the most time zones when including its overseas territories?
France 🇫🇷
200
GDPR
General Data Protection Regulation
200
What familiar customer-service phrase is believed to have been popularized by retailers in the early 1900s?
“The customer is always right.”
200
Lane
S
Lois Lane
200
Which Care team member is known for showing off their salsa dancing skills? 💃🕺
Clara
200
Which popular board game was originally called “The Landlord’s Game”?
Monopoly 🎲
300
DSVP
Developers Shared Platform
300
Which famous luxury hotel company allows employees discretion to spend up to $2,000 per guest to resolve an issue without first getting manager approval?
The Ritz-Carlton 🏨
300
MY1111LIFE
For Once in My Life
300
Which team member showed off their “Footloose” dance moves for us?
Martrisse
300
What is the national animal of Scotland?
The unicorn 🦄
400
IVR
Interactive Voice Responder
400
Before computerized customer databases, what did many businesses use to keep track of customer information?
Paper files and index cards 🗂️
400
CCCCNN
Four Seasons
400
Which two Care team members celebrated their wedding with a Star Wars theme? 🌌⚔️
Alex M & Alexis
400
What was the first toy ever advertised on television?
Mr. Potato Head
500
REST
Representational State Transfer
500
What year was the first 1-800 toll-free telephone service introduced in the United States?
1967☎️
500
COUCURT
See You in Court
500
What year did Christina join the Care team?
2016
500
Which animal has fingerprints remarkably similar to human fingerprints?
Koala 🐨