Installation
When a crew arrives for installation, what is the first thing they should do?
Introduce themselves to the customer.
How many inspections could a project have?
6
What does MPU stand for?
Main Panel Upgrade
The interconnection agreement is between who?
The utility company and the customer.
How many customer support specialists do we have on our team?
19 amazing customer support specialists
How do our installation team get the panels to the roof?
2 people and a ladder.
Can we go forward with an AHJ inspection if there is a derate or MPU on the project that has not been completed?
NO!
After the contract is signed, What is the first step of an MPU?
METER SPOT
What does NEM mean?
Net Energy Metering
Name all 7 possible inspections.
Deck Inspection
Trench Inspection
Lathe inspection
Electrical Inspection
Fire inspection
AHJ Building Final Inspection
Utility safety inspection
BING BING BING! YOU WIN SPECIAL PRIZE FROM MANAGER.
When the installers are on the roof, what is the first step of their process?
They must tie off on the roof for safety.
Name all locations where we must have placards at.
Conduit
Inverter
AC/DC disconnect
Sub Panel
Main Service Panel
Who is responsible for the meter spot?
UTILITY COMPANY
The shines program / ABP is apart of the Interconnections process? True or False
False.
Interconnections submit the paperwork to Incentives to process the application.
WHAT IS THE PURPOSE OF PLACARDS?
Information for first responders / to pass inspection.
What comes first? Panels, Flashing, Wiring, Conduit run, optimizers, Stanchion, Placards?
Flashing.
Who schedules AHJ inspections?
Branch - Inspections team
On the day of the MPU, who is all involved?
Utility to shut off power and turn on the power
Subcontractor/Freedom Electrician
AHJ to complete electrical inspection
What is the difference between regulated and deregulated electricity markets?
Regulated markets are based off of region and customer can not change their electricty supplier
Deregulated markets mean customer's have the ability to change their electricity suppliers
Levels of escalations!
Leads in customer support can approve up to $500.00 for customer satisfaction, true or false.
True
This was left intentionally blank by the United States postal service.
Yellow basket has 7 chicken. No Points given!
What time does the inspection arrive?
There is no set time, however the Inspector should call on the day of the inspection.
If an installation is done prior to the MPU, a service call may be needed for what?
Tie-in.
Name 1 Interconnections team member
Literally anyone!
What department does customer support fall under?
Marketing / Customer relations