LV1
Customer Service Internal
Tech Terms
Customers
100
A record that tells you what server a website is hosted on
What is An A-Record?
100
The internal tool for the best service team in town! :-)
What is cs.surftown.net?
100
A software program that allows you to explore the World Wide Web.
What is a browser?
100
The least liked client in the customer service team.
What is Apple Mail?
200
Commonly referred to as FTP
What is File Transfer Protocol?
200
The application where employees can watch the performance and current status of servers.
What is SysOrb?
200
Receiving information from another person's computer over a network and saving it on your own hard drive.
What is download?
200
The most popular solution our customers use on their accounts.
What is WordPress?
300
The process of which a user sends an inquiry often related to general questions or issues.
What is submitting a ticket?
300
The most commonly used registrar for handling domains.
Who is Ascio?
300
The blinking line or shape on the screen that tells you where the next character goes.
What is the cursor?
300
"But I have a MAC?"
What is the most common answer to customers who have been hacked.
400
The process when the supporter passes on an issue to another division or supporter.
What is an Escalation (Escalating a ticket)?
400
THE CHANCE!
The time frame where a domain can still be saved after it has expired.
400
The address on a website located on the world wide web.
What is URL or Uniform Resource Locator?
400
The feature we receive most complaints about.
What is an invoice reminder?
500
The most commonly used Windows application to access servers through SSH
What is PuTTY?
500
The most praised out phased system used by customer service.
What is Kayako?
500
An electronic signal that is either on or off and represented by a 1 or 0.
What is a bit?
500
THE CHANCE!
The total exceeds 50.000
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