Pools and Smartphrases
Which In Basket Pool is used by the CVT team?
Centralized Business Team [4003124]
What should a user do before working a staff message?
Take the baton using the wrench icon
Name a coverage that should be forwarded to the Specialty coverage Team?
APC, Inmate, MES, MVA, Sage, Saint Mary's, TPL, VA, Workers Compensation
What should be used when a message was sent to the wrong pool and the correct destination cannot be determined?
.WRONGPOOL
When a message is completed, what comment should be added?
Done Initials
To whom should a Scan Delete Request be sent?
Scan Delete Request [10230]
If a message is received for a patient who wants to be self-pay, which smartphrase should be used?
.CVTINBASKET
What is the first priority of work for CVT Inbasket team?
Complete staff messages and referral messages
When a referral message involves specialty coverage, what additional action is required after forwarding to Specialty?
Send a Teams message to the Staff Message+Specialty Chat
If a message is received for a deceased person, what smartphrase should be used?
.WRONGPOOL
What column should be first in sorting the InBasket?
Priority
If insurance cannot yet be verified because it becomes active on a future date, what should be done with the message?
Postpone/Follow-up until the coverage effective date