Old School CX
Enriching People's Passions
What is Galloway's company Vision?
Responding to requests from coworkers within this timeframe demonstrates good internal service.
What is 24 hours / What is within the agreed-upon timeline?
How to Win Friends and...
What is Influence People?
1872
When was Fresno, CA founded?
13
What are Covey's 13 Trusted Behaviors that create a better Client Experience?
This helps prevent misunderstandings when handing off work between departments. disciplines?
What is Clarifying Expectations / Creating Transparency?
12
How many unique disciplines does Galloway currently have?
Italian Pasta with Asian Spices.
What is Nik K's signature dish?
The ability or readiness to react quickly, positively, or appropriately to emails, calls, and other client correspondence?
What is Responsiveness?
Before starting a task, you should confirm these.
What are expectations and deliverables?
Suggesting cost-saving alternatives without sacrificing project goals demonstrates this.
What is value engineering?
Isla, Avalon, Riker, and Knox
Who are Todd Anderson's grandchildren?
Relationship building, onboarding, and collaboration are all part of this?
What is Client Experience?
Civil, structural, and architectural teams use this to avoid conflicting designs.
What is coordination / collaboration?
This factor is often cited as the primary reason clients return to an architecture or engineering firm, even when competitors offer similar expertise.
What is Trust / Communication?
A broken right pinky in 4th grade.
Who is Terra Mortensen?
The total number of times the Original FSA 1.0 and 2.0 events were delivered on Teams company-wide.
What is 60?
Missing this can cause significant rework for other disciplines.
What is a project deadline? Also, Keep Commitments / Deliver Results.
The highest level of client satisfaction often results in these future opportunities.
What are repeat projects and referrals?
Sararmatha and a wife.
What is Mt. Everest and where Westy met his wife?