National Registry History
CoAEMSP/CAAHEP Paramedic program accreditation became a requirement for National Registry certification eligibility for programs started on or after this date
What is January 1, 2013?
"Traditional Recertification by application payments are non-refundable."
What is the Application Refund Policy?
A caller is frustrated about a policy and wants to escalate to a supervisor. Where should the call go?
What is transfer to Senior staff?
The National Registry moved away from paper-and-pencil exams by launching this testing format in this year
What is computer-based testing in 2007?
"Will be valid for up to 90 days from the date of issuance."
What is the Authorization to Test Expiration Date Policy?
A caller wants to escalate a complaint regarding a previous interaction. What is the appropriate action to take?
What is escalate to a supervisor?
When a caller has a Pearson VUE case number, instruct them to email the case number and what to exams@nremt.org
Acceptable answers: What is a personal statement and/or explanation of what happened during the examination?
This date represents the official birth of the National Registry of Emergency Medical Technicians
What is June 4, 1970?
"Does not allow for results of any level of proficiency evaluation."
What is the Examination Results Transfer Policy?
Why are formal complaints documented by email when possible?
What is to ensure supervisors have an accurate, complete record for review?
A customer missed a deadline and requests an extension. What should you do first
What is ask probing questions to determine whether extenuating circumstances exist
This is the appropriate action when a Program Director reports that they mistakenly verified a student's skills
What is transfer the call to Partners?
The National Registry adopted scaled score reporting on this date, allowing examination performance to be reported using a standardized scaled score
What is June 1, 2023?
Must submit this if they want extra time to test
What is a policy variance request?
This should happen before escalating most customer concerns
What is attempting to resolve the issue at the first point of contact?
When escalating to another person or team, what's important to do?
What is explain why it's being escalated?
A caller contacts you about recertification after being directed to do so by their Training Officer. What do you do?
Acceptable answers: What is to follow established procedures and/or not escalate to Partners?
The National Registry adopted scaled score reporting on this date, allowing examination performance to be reported using a standardized scaled score.
What is June 1, 2023?
"The National Registry considers the individual to be solely responsible for their certification."
What is the Terms of Certification Policy?
This type of request is submitted when an immediate supervisor contact is unavailable
What is a callback request?
An agent sends a direct message asking if they can take a call. Instead, the agent should have
What is post in the team Slack channel?
This is the appropriate routing action when a State Office employee needs assistance with responsibilities tied to their State Office role
What is transfer the call to Partners?