Processes
The department where you send customers who are asking about their extended warranty coverage
What is the Service Department
H+H stands for both Steve and Jeff Hinchcliff (True or False)
What is False
H+H stores that can lease retired loaner vehicles
What is H+H Chevrolet, Jeep Dodge Ram, and ONYX Automotive
(all but KIA)
"This is a lease for my daughter, send me your lowest payment option."
How will you get an appoinment scheduled?
Looking for have you driven, lots of factors, go for the trade, and give them 2 times.
Where customers go for an appointment to see a Used Land Rover Defender
What is the Land Rover showroom
The next step for a customer who is interested in buying out their lease with us
What is Schedule an Appointment
The first dealership in the H+H Group
What is H+H Chevrolet
The MPG of any vehicle can be located here
What is the Window Sticker
"I work 2 jobs and don't have time to come in. Can't I just send you my application and you let me know which vehicle I qualify for?"
How will you get an appoinment scheduled?
Looking for have you driven, lots of factors, go for the trade, and we can work with your schedule.
The regal title was Kristy awarded with (CX Awards)
What is the BH Queen
Who you should notify when a customer requests to work with a specific sales person, or not work with a specific sales person
What is the Sales Managers
The previous owner of H+H Jeep Dodge Ram
What is Baxter
Chevy's "RS" trim stands for
What is Rally Sport
"I can't come in until I know what you'll offer me for my trade."
How will you schedule an appointment?
Looking for: best offer in person, quick 15-20 min, can work more virtually once we have a firm offer.
The amount of Powertrain and A/C coverage we offer through ORC (certified vehciles)
What is 12 months/ 10,000 miles?
Customer has an active Chapter 13 bankruptcy, can they lease a new vehicle with approval from their attorney?
What is No
(Customers can apply for a loan with approval from their attorney. Leasing would not be an option for them)
The exact address for Onyx Automotive
What is 14800 Branch St Omaha, NE 68154
The difference between FWD, RWD, AWD, and 4WD
What is the Drivetrain Configuration
FWD - front wheels move the vehicle
RWD - rear wheels move the vehicle
AWD - all wheels move the vehicle
4WD - optional all wheels move vehicle (off-roading/heavy duty)
"Why is your pre-owned Equinox practically the same price as your brand new Equinox?"
How will you schedule an appointment?
Looking for: used vehicle market, very competitive with our prices, go for the trade, common ground on pricing.
The associate who takes care of wholesale vehicle purchases or sales (ORC)
Who is Ray Nelson?
The purpose of setting a "Blink AI" appointment
What is Helping a customer start the trade or upgrade process on their current vehicle
(not to set a free appraisal appointment for a customer who is "just curious")
The names of the original H+H twins
What is Hannah and Hailey
The difference between a hybrid vehicle and a Plug-In Hybrid Electric vehicle (PHEV)
What is Hybrid vehicle utilizes both a gas engine and electric motor; it charges through regenerative breaking
PHEVs have a much larger battery and can be electrically charged, using the electric power before switching to a hybrid mode
"If you don't have this specific model, then I'm going to work with another dealership closer to me"
How will you save this appointment?
Looking for: we are the highest volume dealership in the area, give us the opportunity to earn your business, can locate a specific model for you, ordering options, go for the trade
The General Manager of ONYX Automotive
What is Chad Anderson