Processes
The department where you send customers who are asking about their extended warranty coverage
What is the Service Department
H+H stands for both Steve and Jeff Hinchcliff (True or False)
What is False
Name 3 Sportscar models H+H sells
What is a Chevy Corvette, Dodge Charger, and a Dodge Challenger
"This is a lease for my daughter, send me your lowest payment option."
How will you get an appoinment scheduled?
Looking for have you driven, lots of factors, go for the trade, and give them 2 times.
Where customers go for an appointment to see a Used Land Rover Defender
What is the Land Rover showroom
The next step for a customer who is interested in buying out their lease with us
What is Schedule an Appointment
The first dealership in the H+H Group
What is H+H Chevrolet
The MPG of any vehicle can be located here
What is the Window Sticker
"I work 2 jobs and don't have time to come in. Can't I just send you my application and you let me know which vehicle I qualify for?"
How will you get an appoinment scheduled?
Looking for have you driven, lots of factors, go for the trade, and we can work with your schedule.
When it's okay to not put any notes in VIN after you connect with a customer
What is Never? You should always put notes in VIN
Who you should notify when a customer requests to work with a specific sales person, or not work with a specific sales person
What is the Sales Managers
The previous owner of H+H Jeep Dodge Ram
What is Baxter
Chevy's "RS" trim stands for
What is Rally Sport
"I can't come in until I know what you'll offer me for my trade."
How will you schedule an appointment?
Looking for: best offer in person, quick 15-20 min, can work more virtually once we have a firm offer.
The amount of Powertrain and A/C coverage we offer through ORC (certified vehciles)
What is 12 months/ 10,000 miles?
Customer has an active Chapter 13 bankruptcy, can they lease a new vehicle with approval from their attorney?
What is No
(Customers can apply for a loan with approval from their attorney. Leasing would not be an option for them)
The exact address for Onyx Automotive
What is 14800 Branch St Omaha, NE 68154
The difference between FWD, RWD, AWD, and 4WD
What is the Drivetrain Configuration
FWD - front wheels move the vehicle
RWD - rear wheels move the vehicle
AWD - all wheels move the vehicle
4WD - optional all wheels move vehicle (off-roading/heavy duty)
"Why is your pre-owned Equinox practically the same price as your brand new Equinox?"
How will you schedule an appointment?
Looking for: used vehicle market, very competitive with our prices, go for the trade, common ground on pricing.
The associate who takes care of wholesale vehicle purchases or sales (ORC)
Who is Ray Nelson?