Memberships
the total number of credits a gold membership gives you
What is 15 credits?
the 3 instructors that coach softball catching
Who is Alex, Edixon, and Monica?
The 5 instructors that coach baseball hitting
Who is Alex, Bryce, Davis, Luis, and Pierce?
the 5 cages that can never be rented
What are cages 1,2,3,4, and 9?
the time most camps take place
What is between 9am and 2pm?
The first step front desk takes when a member from another location visits.
What is call their home location to verify their membership is current?
The 4 instructors that coach softball pitching.
Who are Monica, Morgan, Jiselle, and Wdixon?
the 5 instructors that coach baseball fielding
Who are Alex, Bryce, Davis, Luis, and Pierce?
if someone wants a HACK machine with their cage rental, this is the cage you should try to put them in first.
What is cage 6?
the next camp taking place at D-BAT Katy
What is Labor Day?
the only way children of a member receive the same discounts as their parents
What is "sibling add-on"?
The 4instructors that coach softball hitting
Who are Jiselle, Edixon, Luis, and Alex?
the 3 instructors that coach pitching
Who are Daniel, Pierce, and Seve?
a client asks for a specific cage when they call to book a cage, this is the #1 thing you should explain to them.
What is "I'm sorry but we can't guarantee specific cages at the time of booking?"
the discount being given to KGSA and KNLL for classes this August and September
What is $15 off? And it stacks with thier membership!
this is what you do when a platinum member tells you that they ran out of credits
What is "top up"?
**Also an opportunity to talk to them and check the cages to make sure they are just using the card for their family
the instructor that offers speed and agility lessons
Who is Pierce
the price to take a private lesson for one hour with our instructors
What is $100?
The discount head coaches from KNLL and KGSA receive for cage rentals
What is 15%?
the ratio of kids to instructors we try to keep at camps
What is 7 to 1?
the only way a client can cancel their membership
What is go to www.dbatkaty.com and click on "manage memberships"?
the response front desk gives a client that calls to cancel the day of a lesson
What is an explanation of our 24 hour policy?
**This reminder should also be given when lessons are booked.
the difference between return and revoke a session
What is return a session is when the session has been paid for and the client can use it at a later date for the exact same event? Revoke is when you are completely getting rid of the session because no payment has been made.
**discuss how to use session saved in a client's account
the answer when a client asks to cancel and receive a refund for a camp day that the paid for
What is "we can take care of cancelling that camp day for you and issue you a credit to use for another activity at our facility?"
Refunds can only be approved by Mike and Maria