my barista approach
Makes the customer their top priority by genuinely creating a personalized experience for each customer
What is Be Committed to Customers?
F I R S T S H A R E W H A T T H E Y D I D W E L L .
T H E N , S H A R E WHY I T W A S G R E A T .
R E C O G N I Z I N G O T H E R S !
What is What, Why Model?
are additional needs a customer may have beyond the initial need (the primary need) — the product for which the customer came into the store
What is Secondary needs?
The featured coffee for Summer 3 created to symbolize the future of Starbucks and our focus on people, planet and craft through the lens of coffee
What is Voyage Blend 2023?
CV Attribute: Stations are set up with only the items needed to maximize efficiency. Examples of station setups include:
• Most popular pastries at Drive Thru
• Refrigerator with top-selling items at Drive Thru
• Drive Thru Timer is green
What is Speed of service?
Contributes to the success of the team and supports others to do their best work
What is Be Dedicated to Each Other?
First, share what you observed them doing.
Next, remind them of the standard and have a conversation about what they should have done.
Last, emphasize why it is important to complete the task correctly.
What is the What, What, Why model?
This type of questions
• Start a conversation
• Establish a connection
• Are open-ended
• Can encompass a wide range of topics
• Invoke a response
What are Conversational Questions?
Featured Starbucks Card with minimum P1500 activation
What is BLACKPINK?
CV Attribute: Even if in a hurry, customers look for that moment of connection, that exemplifies the Starbucks Experience
In connections at the speaker, window and handoff, partners should: • Connect with the customer • Be welcoming and friendly and have a warm tone of voice • Smile and focus on customer, in Drive Thru this may be on camera
What is Friendliness?
Proudly develops their craft while diligently maintaining equipment and the store environment
What is Focused on Quality?
Capture, Clarify, Prioritize, Plan
What are the 4 Planning Steps?
Use _______ quesitons to:
• Clarify and confirm the customer’s secondary wants and needs
• Match a product to that want or need
What is Probing Questions?
Launch date of Blackpink x Starbucks
When is July 25?
Having specific goals is important to drive business and deliver the Starbucks Experience. Goals for Drive Thru include:
• Exceeding customer expectations in order accuracy, speed of service, friendliness, quality and taste
• Balancing speed and customer service • Customer total time in the Drive Thru: 1 to 2 minutes
What is/are Operational Goals?
A consistent way to prepare, craft and connect to bring the Starbucks Experience to life on each shift
What is the Barista Pattern?
Deployment Principles:
Ask yourself: • Are customers receiving their orders on time? • Are partners waiting for supplies, or other partners, so they can begin their work?
• Are labelers printing properly? • Are cups and bags labeled and moving through production in a timely manner?
• Are machines kept busy?
What is Reduce Waiting?
4 Steps in Advanced Selling
What Identifying Secondary Needs, Removing Barriers, Provide Recommendation & Closing the Sale?
This exciting Philippine Exclusive Collection brings classic colors of terracotta red, navy blue, and hint of muted yellow in various shapes of mugs and tumblers
What is the Terracotta Collection?
The abbreviation--OCS?
What is Order Confirmation Screen?
A guide for connecting with our customers when we havent met their needs
What is the LATTE model?
Sales & Inv:
refers to the ongoing process of how items are added and removed from your store’s inventory. Completing inventory tasks accurately ensures that quantities and cost are tracked in the system.
What is the Inventory/Product Cycle?
The ultimate goal of Advanced Selling
What is to Close the Sale?
Price of the Blackpink Strawberry Choco Cream Frappuccino
What is Php 475?
Type of Delay where customers have already paid for their orders but are waiting at the window
What is Handoff Delay?