RENTALS
This CVQ is about the driver's status. You cannot set a rental and must leave a DY for the adjuster.
Unlisted Driver
True or False?
We can send a content submission link to an attorney for a BI demand, LOR and other documents that they want the adjuster to review.
TRUE
These details about an accident can be shared with callers.
Facts of loss
VERIFICATION
When a lienholder calls, you must verify these 3 things before proceeding.
Vehicle make, model and last 6 of the VIN
Before escalating for a rental upgrade, name 2 required actions you must take.
Contact the adjuster and their supervisor.
Ask probing questions (job, kids, medical needs, etc.)
These cannot be modified once issued.
Payments
On a total loss, rental can be extended only if 'this' has been provided by the adjuster or MRR
Last/Final day in rental
These requests (LLL, LLL, LIT) cannot be handled by sending links- Only adjuster info can be provided.