That means WHAT?!
This Wellness Index pillar might sound like it’s only about bad behavior.
What is Helpful & Unhelpful Enabling?
In past years, about 1 in 17 new members said this group referred them. In 2026, it’s about 1 in 7.
Who are previous or current members?
The way this referral source is mistakenly spelled proves not everyone was listening during “I before E.”
What is friends?
FIT was founded in 2009. When did we start serving loved ones?
What is 2016?
This RCI component could borrow its theme song from The Golden Girls. FIT uses it to understand whether a member has friends they can count on when things go wrong.
What is Social Network?
84% of these members improve when they retake their assessment, and almost half gain 10 points or more.
Who are loved ones?
Kristen has found 168 member records where a person’s name was typed without these.
What are capital letters?
We use two validated assessments, including the RCI. What's the other?
What is the ACE survey?
This Wellness Index pillar focuses on ways loved ones can increase their own satisfaction with life.
What is Prioritizing Self-Care?
93% of members agree that this part of their coach’s background helps them.
What is their personal experience? (Accept “lived experience” or “their recovery.”)
About 1 in 8 members who completed a coaching session in 2026 still have this left blank on their record.
What is the referral partner? (Accept “who referred them” or “the referral source.”)
How many years has FIT been using the RCI?
What is 13 years?
This Wellness Index pillar might sound like burnout among nurses and first responders.
What is Compassion Fatigue or Secondhand Trauma?
On this metric, FIT scored an 80, beating out Costco, which scored a 50.
What is the Net Promoter Score?
According to our intake data, 12 of our members with addiction are this young.
What are newborns?
When was the RCI validated?
What is 2018?
It might sound like something from a climbing gym. On our intake form, members picture one numbered 0 to 10 to rate their life now and five years from now.
What is the Cantril Ladder?
FIT built and validated the RCI. This is the only external company licensed to sell it.
Who is Commonly Well?
To be invoiced, a session has to be closed and have a funder listed in Welkin by this deadline. In 2026, 43 sessions missed it.
What is midnight on the last working day of the month? (Accept “the end of the month” or “the last working day of the month.”)
What's the social return on investment of $1 spent on FIT addiction coaching?
What is $12.40?