KRA
2025 goal for this is to have 2 products per client.
Multi Product Availment (MPA)
The acronym PLOC stands for?
Planning, Leading, Organizing, Controlling
Penalty for Third Level Offense - 1st Offense
Written Reprimand
Deadline of Submission of reports?
every Saturday
Basis for pricing non gold items?
ICLICK appraisal value
The objective of this measure is to achieve the best cost to y to ensure efficient use of resources.
Opex to Revenue Ratio (ORR)
This Measure ensures all Branch Head should be knowledgeable in basic management principles. Know there financial figures and be able to interpret and come up with actionable plan to increase business.
Monthly Business Plan
For expired non gold items. (True or False)
If there are a number of employees interested to buy a specific item all names will be raffled.
Winning name gets to purchase the item.
TRUE
Prenda principal amount for RM's approval?
150k
First thing to do during MTA?
Full Cash Count
Refers to the ratings that cannot be edited or system generated.
PUSH Ratings
What are the 3 Steps on the Leadership Journey
Leading Self
Leading Teams
Leading the Business
Employees are encouraged to report to work at least _____ before their work shift schedule
15mins
CebCen Cut off
Every 2nd and 17th of the month
Give at least 3 important things or transactions to checked during 1day MTA
1.CASH
2. Prenda
3. Remittances
4. Auxiliary services
5. OR
These 2 Finance Measures has the same weightage of 12% in the KRA.
Prenda Target and ORR
This involves being in the field to get information about the business, environmental scanning and business intelligence.
Sensing
This refers when a Manager or Supervisor may be held liable if the infraction committed by his subordinate could have been prevented had he performed the duties to regularly monitor his subordinate's performance and to immediately act on their infractions.
Command Responsibility
Who will seek the approval of RM for you 150k and up items?
Area Head
A Senior Highschool student wants to pawn his item. Due to his age, he is not qualified to transact prenda. Branch head suggested to use the name of the guard instead. Is there an offense committed by the branch head?
Yes.
The objective of this measure is to ensure that the customer service standards are present to our frontliners.
CX Mastery
Name the Client Service Values of Cebuana Lhuillier
Courtesy
Lasting Relationship
Professional and Personalized
Please enumerate at least 5 details that must be present in AOL
Branch Name & Code
Pawnticket #
Client Name
Item Description
Loan Date
Maturity Date
Expiry Date Amount
5 Needed attachments for approval of 30k and 150k and up Prenda
5Ms of Cleanliness stands for?
Maganda at Maaliwalas
Mabango
Malinis
Maayos
Masinop