Terms
Cisco's quoting tool for services
What is, CCW-R
Customer wants 1 year of ECMU coverage
What is ENT
What are the 3 things required to validate a CCW-R quote?
What is, BID, PAK/serial/contracts and install site?
What promo should be applied for new service?
What is PP-SERV?
How do you reach out to the Smartnet team?
What is Smartnet@techdata.com or an alliance?
The ID number associated to any company that purchases products or services from Cisco
What is, BID?
You are co terming a quote until next January
What is SMS
Where in SAP does a CCW-R quote go?
What is the contract type field on the EU screen?
Discount for 1 year of Education
What is 38%?
How would you check if services are required?
What is connect dots or build an estimate and look for the greyed out "remove services" button?
The reseller who currently owns a contract
What is, the incumbent?
Has a 1:1 ratio between the service SKU and product being covered
What is Enterprise?
When you are quoting and do not have serials, what kind of quote should you make?
What is a quick price quote/ Smartnet estimate?
You have a takeover CCW-R quote for Starbucks, what must you remove in SAP?
What is, the PP-SERV promo?
If you have an order with a Deal ID that has a 1 year Enterprise SKU and 36 month duration, the build is dropshipping, what do you do?
What is multiply and request a DSAT?
When an end user makes a value based choice to select a new reseller to provide services
What is, a takeover?
The quantity is based on the retail
What is SMS?
When making a valid quote, this is the first thing you should change
When quoting a CCW-R quote with a deal ID, what must you remove from the CCW-R quote?
A price change has occurred and you have a price protected CCW-R quote
What is yes?
For all customers, partners, resellers and disti who hold a valid services contract. Around the clock, technical support
What is TAC?
3 year SNTP coverage in Italy
What is SMS
When ordering enterprise smartnet with the hardware from Cisco, what do you need?
What is Place with hardware in contract type and an estimate ID?
When you have an international takeover, what promo gets applied?
What is PP-SERV?
When do you place a ZU block in SAP?
What is anytime you need a valid CCW-R quote?