Daye 1
Customer in Puerto Rico called in and says their MT200 will not start. How do we proceed?
Troubleshoot and Refer to Grekory
Customer calls in wanting to purchase a Dougle Bagger for the MYT4213500. What is the part number and where do we refer them to purchase?
326095904 Home Depot
Customer calls in with a Hypertough HT14-401-00-20 and wants to purchase a blade. What is the part number?
We wouldn't have that info as it unsupported.
How many keys does the Snapper T42 come with?
2
Customer calls in with an MNA152703 and wants to purchase the front housing kit. What is the part number?
84006723
Customer calls in with a GMCS6200 and wants to know the replacement bar and chain part number. What is the part number?
16A041R56-23
What is the part number for the engine stop cable for the HyperTough MNA15701?
84005208
What PSI is recommended for the front tires on the Murray Cruz XD MYZ502200?
20 PSI
Customer is wanting to purchase a v-belt for a MNA153016. What is the part number?
2102700002A
What is the cutting width for the Murray Cruz XD MYZ502200?
50 inches
What is the warranty period for the Snapper T42?
2-years
Customer says they just recently purchased an MT200 and it is missing the oil drain sleeve. How do we proceed?
Full ticket and send up.
Customer calls in wanting to know what type of replacement battery to buy for their Murray Cruz MYZ421900, what is the answer?
SP-35 battery
A customer has been trying to reply to an email we sent them but the pictures are not coming through. What email can we give them to send the pictures?
daye@365roi.com
Customer calls in and wanting to know if the Murray Flurry MYS2120801 has the electric start feature. What is the answer?
No, it does not have the electric start feature.
Customer calls in wanting to purchase a blade that comes with the bolt and washer for an MNA152506. What is the part number?
84006774
What is the 2 important questions we need to ask on Green Machine battery/charger issues?
-What charger light is showing when battery is connected
-How many bars light up on the battery when pressing the test button.
Customer has a Murray Flurry MYS2420801 and wants to know what size tires it has. What is the answer?
8-inch tires
A service center calls in and is asking how warranty claims are handled for a Murray mower brought in by a customer. What is the answer?
Customer called in previously and was referred to B&S for an engine issue with their Murray MNA153003. They said they went to the B&S website but no service centers are loading. How do we proceed?
Full ticket and send up.
Customer has a Green Machine GMPM6200 that will not start. We tried to send them to service but no service centers are loading in Five9. How do we proceed?
Full ticket and send up
Customer calls in with a Mowox MNA152613 and is wanting to know where to purchase a replacement blade. How do we proceed?
Informed customer Mowox has been discontinued and is no longer supported.
Customer calls in wanting to know what type of oil to use in their Green Machine GMSM6200. What is the answer?
What type of bar and chain oil is recommended for the Green Machine GMCS6200?
SAE 10W-30
Where can a customer purchase a Green Machine snowblower GMSB6200-DS?