Salesforce
When booking a demo on Salesforce, I must access the lead, click on schedule demo or ______ then complete the rest of the required fields.
What is OTS demo?
If I want to know the SDR of the day, I must go to the ________ channel
What is the water cooler?
The introduction of our script is most commonly known as ________.
What is 8 second hook?
Local service ads and online booking are part of the __________ value proposition.
What is grow revenue?
HCP's main office is located in _________.
What is San Diego, California?
After completing a true OTS transfer, I must go back to the lead and click on demo record then click _______.
What is demo details?
When we want to know if my demo was attended, I must go to the _________ channel on slack
What is hcp_onestar_general or demo bot?
The __________ is the step where we introduce the reason for or call
What is OTS offer?
The save time value proposition includes 5 features which are _______.
(Name all 5)
What is scheduling, estimates, dispatching, invoicing, and advanced reporting?
The top 2 verticals for HCP are _______ and ________.
What is HVAC and Plumbing?
On the thread from the transfer post, the co-worker helping with the coverage will ask me to add _______ and check in the transfer box after completing a transfer
What is name of ES?
When I want to see a message where I was mentioned (tagged), I must go to _________ on slack
What is mentions and reactions?
Saving time and growth are two options of the ________.
What is value fork?
The name of the feature that allows Pros to get paid in 30 minutes or less is__________.
What is Instapay?
Objection handling is broken down into 3 pieces _____, ___ and_____.
What is empathize, ask questions and respond quickly
When running out of leads to call, I must make sure to _________ before requesting more on Salesforce
What is having no leads on any listviews?
When I want everyone to see a message I posted in the channel, I must type/add _______ on the message
What is @here?
After the Pro accepted a transfer, we must ask for them to be ready on zoom or have ________ if it would be the owner on a cellphone.
What is zoom app?
The feature that allows pros to offer a good, better or best option to their customer is ________.
What is sales proposal tool?
I must be _______ that the pro can see a demo when closing, to lead to more positive outcomes.
What is assumptive?
When I need to check our progress on KPI's throughout the day I must go to the teams ____________.
What is dashboard?
During week 1 of training, I would post a practice OTS on _____
What is my team's slack channel?
Objections handling is located on phase ________ of our current script.
What is 1C?
HCP helps Pro's with these 6 main pain points _________.
(Name all 6)
What is Not enough jobs,Too many apps, Scheduling, Billing, Managing employees, Providing a great Customer Experience
The % of booked demos that turn into an attended demo is known as _________.
What is attendance rate?