Going Out Hot
How many pancakes are in a full stack of buttermilk pancakes versus a side order?
Full stack is 5 pancakes; a side is 3 pancakes.
What sweeteners are available on the table?
Sugar, Sweet N’ Low, Splenda, and Equal.
What is the correct way to serve a milkshake to a guest?
In a 12oz milkshake glass with extra in a mixing tin, with a straw and iced tea spoon.
What is the standard delivery time for beverages?
3 minutes.
How are sunny-side-up eggs prepared?
Yolks are runny and whites are soft, never flipped.
How would you describe a Well-done steak, and what color pick is used?
No pink, hot center. Blue frill pick.
How should quesadilla burgers be served on the plate?
Cut in half and shingled on the plate.
How should spinach and artichoke dip be plated?
Rectangle plate with chips, small salsa, and soup spoon on the side
What is the protocol for serving bottled beer to guests?
Ask if they would like a chilled glass and if they'd like the server to pour it.
How should appetizers be delivered to the table?
App plates already on table get passed out to guests and app goes in middle of table.
What should be asked when a guest orders boneless wings in The Classic Combo?
Ask for their preferred wing sauce and dipping sauce.
What topping is always included on specialty pancakes?
A whipped cream rosette.
With what is Strawberry Banana French Toast garnished on expo?
Three shakes of powdered sugar.
What types of sliced cheeses do we offer?
American, Swiss, & Pepper Jack
What straw is used for alcoholic beverages?
Black straw.
How is the wait time calculated for guests at the front door?
5 minutes per 3 names on the list.
How are scrambled eggs prepared?
Using liquid pasteurized eggs cooked with LBA.
How would you describe a Medium-rare steak, and what color pick is used?
Medium-rare steak has a warm red center and is marked with a yellow/orange pick.
How should to-go pancake toppings be packaged?
Packaged separately in soufflé cups.
What is the refill policy for flavored lemonades & teas?
No refills - except Mango Iced Tea and Lemonade Ice Teas
What bar beverage is served with a gummy?
Shark Bowl
What should you ensure when serving sizzling skillets?
Mention the skillet is hot and avoid placing it near children.
What is Denver Mix?
Green bell peppers & white onion.
What bread is used for the base of our benedicts?
English Muffins
What pick is used for medium steaks?
No pick.
How should beverages (iced teas, lemonades, sodas) be built?
Filled ¾ full of ice, then beverage poured to ½ inch below the rim of the glass.
How are draft beers served?
Served in a chilled glass with a 1-inch collar of foam.
Do we offer free refills on milk and juices?
No free refills milks and juices.
How are pancakes with cooked-in ingredients plated?
Stacked upside-down so ingredients are visible.
How are over-hard eggs described to a guest?
Firm whites and firm, broken yolks.
What scoop do we use for butter?
#100 scoop.
What is the default dipping sauce for mozzarella sticks?
Marinara sauce.
What three bar beverages are served with a martini glass and shaker tin?
Perfect Margarita, Perfect Patron Margarita, & Espres-so Happy Martini
What proteins are available to add to salads?
Blackened Shrimp, Salmon, Grilled Chicken and Crispy Chicken
How are omelettes prepared differently when using egg whites instead of omelette batter?
Prepared in a 10” egg pan and cooked with pan-release spray.
What is the name of the dessert served on a sizzling skillet?
Sizzlin’ Butter Pecan Blondie.
What garnish is used for specialty waffles?
Rosette of whipped topping.
What menu items are served with a wet nap?
Ribs, riblets, & bone-in wings.
How do you store Bacon at the Bar and how long it does it hold for?
1 day 41°F, in sealed store n pour container
What are the steps in the Guest Journey?
Greeted & Seated
Meet server-Order Beverage
Server Takes Order
Wait For Food
Attentive Service
Visit Restroom
Receive Check & Pay
Guest Exits the Restaurant
What is the minimum temperature the water should be at for hand washing?
100° F
What are the items in the Classic Combo?
Boneless wings, mozzarella sticks, chicken quesadilla, & spinach dip.
What garnish is used on the Original French Toast?
Heaping #100 scoop of whipped butter and 3 shakes of powdered sugar.
What question should you ask if a guest orders a burger?
Pink or No Pink.
What does LDIRTS mean to the garnish Bin Items?
It is the holding time for perishable garnish items in the garnish bin and indicates when to discard the product.
What gift cards are available in Applebee's | IHOP?
Both Applebee's and IHOP gift cards are available for purchase.
Name the specialty Applebee’s | IHOP only menu items (food or beverages).
See menu to verify DB only menu items.
What comes on a Breakfast Combo Plate?
2 eggs, 2 meats, 1 hash brown.
What is the portion size of hashbrowns?
4 ounces.
What does B.L.A.S.T mean?
Believe, Listen, Apologize, Solve and Thank
What two drinks are perfect, and how are they served?
Perfect Margarita & Perfect Patron Margarita
Served with a shaker tin for multiple pours
What is the correct way of answering the phone?
Thank you for calling Applebee’s | IHOP in/at/on _______, how may I help you?
What question should you ask when a guest orders an Oriental Chicken Salad?
Would you like the chicken grilled or crispy?
What's the Big 5?
1. Eggs
2. Bacon
3. Sausage
4. Pancakes
5. Hashbrowns