What should you NOT talk about?
personal drama, too much detail
A customer is angry. What do you do first?
Stay calm and listen
Is it okay to look at your phone?
No
Should you smile?
Yes
What is the best type of outfit for an interview?
Professional and clean (business casual or scrubs if appropriate)
What should you include?
Skills, experience, and career goals
You don’t understand a task
Ask questions for clarification
Is it okay to say “I don’t know”?
Yes, but explain how you’d find out
What does good posture show?
Confidence
Is it okay to wear wrinkled clothes?
No
Give a strong opening sentence
“My name is ___ and I’m trained in ___ with experience in ___.”
A coworker is not helping
Communicate professionally
Name one bad habit
No eye contact / poor attitude / short answers
How should your voice sound?
Clear and confident
Name one thing you should avoid wearing
Flip flops, ripped jeans, or overly flashy clothing
– How long should your answer be?
30–60 seconds
You made a mistake at work
Admit it and fix it
Should you speak negatively about past jobs?
No
What does eye contact show?
Confidence and respect
Why is appearance important in an interview?
First impressions matter
What is one mistake people make in this answer?
Talking too much or being too vague
You have too many tasks at once
Prioritize and stay organized
What is a major reason people don’t get hired?
Lack of confidence or poor communication
Name one way to build confidence before an interview
Practice, preparation, or positive mindset
What does your outfit say about you?
That you are professional, prepared, and serious about the job