Packages & Mail
A resident and their roommate come to the desk and report that, for the third time, they have found mail addressed to someone else in their mailbox (they show it to you). What could be causing this repeated issue?
- DC not checking the dashboard/mail forwarding if the mail belongs to the residents assigned to the room
- placing the mail in the wrong mailbox.
You are working a six-hour desk shift from 6:00 a.m. to 12:00 p.m. During your shift, three residents ask to borrow the kitchen key, but it has not been returned. Each time, you simply tell them that the key is currently checked out. Since the repeated inquiries have drawn your attention to the missing key, what should you do next?
- Check the key loan history, who loaned it out, when & due date.
- Email the individual to return it ( Draft available-- don't send out the draft )
At 8:00 a.m., a parent calls the front desk because their student has a 9:00 a.m. class and is not answering their phone. The parent knows which residence hall the student lives in, but does not know their room number. They ask you to locate the student’s room and wake them up. How would you respond to this request?
- You can neither confirm nor deny that the student lives in the hall.
- Unfortunately, you cannot help them in the situation.
During your 3:00–6:00 p.m. shift, you are processing packages when you come across one whose recipient’s name does not appear in the “Process” section. How would you handle this situation?
*there is a room number on the package*
- check the room number: Preferred vs Legal name
- check dashboard: Found? Check the history if they lived in PAR last year, Email, then put in the non-resident bin
- Not found in the system? RTS- Amazon, FEDEX, etc.
Later in the academic year, a resident reports that their student ID card has recently stopped working. You ask them to swipe the card at the desk, but the card reader does not beep or respond. What could be causing the problem, and what would you tell the resident?
- a card problem
- refer to bookstore
During your 12:00–3:00 a.m. shift, a resident reports that another student appears unsteady and disoriented, as though they may be under the influence, or is vomiting repeatedly. How would you respond?
- (5 mins sign up ) quickly go to the scene
- Call 911
- Call RA on Duty
- Fill out an incident report as soon as possible!!!