WHO IS THE BUTLER
What is the color coordination for packing?
Dark to light
How many times Ice should be delivered?
Three times per day, Morning, Afternoon and night for turn down services
What are the three spirits provided to VIPS?
GIN, WHISKEY, VODKA
We provide this to our guests a day before departure?
Palo Santo
What is the color coordination of unpacking?
Light to Dark
What is the 15/5 rule?
at 15 feet make eye contact and smile, at 5 feet maintain eye contact and greet the guest with a warm welcom.
first thing to do before you process to do a room inspection?
Verify room status in system.
Three things to check for once doing an insuite checklist?
Sparkling wine, House red wine, Fruit bowl, Welcome letter, Micro Fiber robes, slippers, toilet amenities, selection of liquors, minibar items, coffee machine with specialty pods,
What are Five (5) essentials of butler Services?
What is Direct Messaging/private chat via cellular device, unpacking and packing suitcases, ice delivery, Ironing Services, Assistance with reservations Al a carte, Jacuzzi preparation, Laundry Services, Shoe Polish Service, Accompaniment to hotel restaurants, organization of special events, Special pillow service, Personalized and efficient private assistance.
This is one thing that MUST be done during guest interactions.
Address the guest by their last name thrughout interaction.
List Three (3) of the Eight (8) pillars of butler conduct?
What is Professionalism, Courtesy & Kindness, Effective communication, Respect and Privacy, Teamwork, Problem Resolution, Consistency and Adaptability.
We provide this to our guest upon arrival based on their request.
Beach Bag and room fragrance.
Explain the term Professionalism for butlers?
Maintaining a professional attitude at all times, showing respect towards guest and co-workers.
Two examples of a VIP 1 and VIP 2 guest?
VIP 1 - Ambassadors, CEOs, Presidents, Government officials, Chairman/Mansion suite guests, Diamond & Chairman members.
VIP 2 - BDR VPs, Travel agency executives, Repeat guests (10+ stays), journalists, Penthouse/director suite guests.
List in order who welcomes the VIP1, VIP 2 & VIP 3?
VIP 1- General Manager or resident Manager
VIP 2 - Hotel Manager "and" resident Manager
VIP - Resident Manager
We must attend to our guest request within this time frame
What is within 10 minutes.