Business Management and Administration
A barrier to effective listening is often the ___________ of the listener.
A. Interest
B. Concentration
C. Patience
D. Attitude
D. Attitude
An economy with a high unemployment level tends to have
A. rapid GDP growth.
B. a high supply of money.
C. fewer monetary policies.
D. a lower rate of inflation.
D. a lower rate of inflation.
A car dealership purchases new cars from a Ford factory and then sells them to consumers. What type of
business model is this?
A. Trader
B. Manufacturer
C. Distributor
D. Importer
C. Distributor
When employees are exposed to a variety of different ideas and perspectives, they are more likely to come up with their own new ideas and strategies. Knowledge and learning lead to
A. leadership.
B. innovation.
C. complacency.
D. curiosity.
B. innovation.
Which of the following is a disadvantage of using cash as a form of financial exchange:
A. The risk of theft decreases.
B. It is easy to steal or lose.
C. Cash payments often incur fees.
D. There is a higher risk of fraud.
B. It is easy to steal or lose.
An example of a physical communication barrier is
A. Emotional Perceptions
B. Bias
C. Personal Background
D. Noise
D. Noise
What is a type of informal communication that coworkers often use to communicate with each other?
A. Network
B. Feedback
C. Grapevine
D. Structured
C. Grapevine
Businesses must keep in mind that word-of-mouth promotion can be
A. bought.
B. misleading.
C. negative.
D. inconsequential.
C. negative.
Which of the following information about new employees are businesses required to report to the federal government:
A. References
B. Compensation
C. Benefits
D. Address
D. Address
What type of skills often makes it easier for employees to move up the career ladder?
A. Intangible
B. Transferable
C. Compatible
D. Negotiable
B. Transferable
Desire for clothes, lawn care, and CDs would be classified as
A. Noneconomic wants
B. Services
C. Goods
D. Economic wants
D. Economic wants
Compliance in the finance industry involves financial institutions operating within
A. specific territories.
B. regulatory guidelines.
C. organizational plans.
D. different relationships.
B. regulatory guidelines.
The biggest risk to a real estate investment is
A. slow dividends.
B. low rate of return.
C. not being FDIC-insured.
D. depreciation
D. depreciation
Which form of business ownership makes up the minority of businesses in the U.S. yet makes up the majority of sales?
A. Sole proprietorships
B. Corporations
C. Partnerships
D. LLCs
B. Corporations
Whenever Lucas goes to the dentist, he is responsible for paying 25% of the total bill. His dental insurance pays for the rest of each bill. The portion that Lucas pays is a(n)
A. Deductible
B. Indemnity
C. Copayment
D. Premium
C. Copayment
Employees can generally identify difficult customers
A. After asking personal questions
B. By observing customers' ideas
C. By looking at the customer race
D. During their initial contact
D. During their initial contact
Seeing the big picture instead of smaller, individual parts is an organizational learning concept known as
A. systems thinking.
B. team learning.
C. shared organizational vision.
D. personal mastery.
A. systems thinking.
Often, people can creatively resolve a conflict by
A. brainstorming.
B. debating.
C. deciding.
D. mediating.
A. brainstorming.
Which of the following is an important component of a business's press kit:
A. Biographies of key company figures
B. Promotional messages
C. Customer testimonials
D. Interviews
A. Biographies of key company figures
Ownership investments are ideal for investors who are what?
A. Insider trading
B. Risk-averse
C. Close to retirement
D. Risk-tolerant
D. Risk-tolerant
One way for employees to demonstrate a service orientation to customers is to reinforce verbal communication with
A. Good training methods
B. Vast personal knowledge
C. Positive body language
D. Effective pricing plans
C. Positive body language
Diana prepares bills and invoices for her company. Her career is in the area of
A. marketing communications.
B. corporate finance.
C. securities and investments.
D. actuarial finance.
B. corporate finance.
Aryash used to work in a factory, but advanced robots came in and took his job. Aryash is looking for a new job in a factory, but everything requires knowledge of computer programs, which he doesn't have. Aryash is facing __________ unemployment.
A. cyclical
B. frictional
C. structural
D. racial
C. structural
Arthur's boss asked him to study his company's sales from the previous five years to see if there were any trends. After his research, Arthur presented his findings to his boss along with his predictions for the future. This is an example of the process of
A. customer retention.
B. data mining.
C. internal audit.
D. competitive analysis.
B. data mining.
Which of the following is an example of a transfer payment:
A. A federal grant to attend college
B. A tax break for small business owners
C. Dividends paid to stockholders
D. Payments made on a car loan
A. A federal grant to attend college