HYCD and NPCD
can a customer deposit funds online into a CD more than once, during the 30 days?
no, after the first deposit they have to call in.
can a customer update their DOB online?
no, they have to call in
what department do you transfer to if a customer has a loan with us?
Marcus lending
how long does the customer error exception last after opening a CD?
48 hours
what are the terms for our NPCD'S?
7, 11, and 13 months
(and 8 month AARP)
how can you opt in/out of bank affiliate sharing for a customer?
navigate to webcsr, from there customer services- customer information- privacy protection
If a customer asks to talk to a supervisor, where do you transfer to?
escalations
when are you able to submit a tech ticket?
After ALL troubleshooting steps have been done
can a customer close a HYCD early online?
no, they have to call in
what do you need to do before updating ANY contact info for a customer?
send a OTP
What department do you transfer to if a customer calls in to report the death of a joint owner?
ODR
Is it a cold transfer or warm transfer to the FDIC?
cold transfer
can a customer set a CD maturity plan for a check to be sent to them, if their maturity date is more than 30 days away?
no, they have to be within 30 days of maturity
can a customer have a PO box as their PHYISCAL address?
no, only mailing address
What department does bank verification calls?
fraud
what percentage of BUWH is taken if a customer has voluntary BUWH?
23%
how long can a joint owner be added to a HYCD or a NPCD after the account opening?
15 days
What do you do if you cannot send a otp and need to update an email address for a customer?
contact fraud
What department handles roth IRA accounts?
Marcus invest
Can a Referral Bonus be applied to a jointly owned Online Savings Account?
Yes, Referral Bonuses can be applied to jointly owned Online Savings Accounts, provided that all joint account owners at the time of account opening are new customers. Adding a joint owner to an existing Online Savings Account will not count as a successful referral.