Keys & Acess
What is the difference between a lock-out and a loner?
A loner is when a student needs a key for a few days. They are looking for thier keep or they left their key at home.
A lock-out is when a student needs a key for 5 mintues or less.
Who can put up paper mail?
Everyone
As often as possible but this is normally the Friday morning task
Who is a Swifty?
Katherine, Katie, Jaleigh, Monse, & Josh
What does building safety & security look like?
Looking at who is coming in and out of the building
locking the computer when we walk away from it
Locking the cash drawer & package cabinet when we walk away from the desk
What should we do if a student forgot their ID and needs to be let into the building?
Look them up on StarRez before scanning them in unless we know they live in the building.
You get a package from a different mailing service than UPS, USPS, FedEx, etc. what QR page do you use?
Messagener QR page
How should you answer the phone?
Hello this is the Schmidt-Wilson front desk my name is _____. How can I help you?
Who is quoted on the wall saying the following: "fish just doesn't wow me like other meats"
Trent
What to do during a fire alarm?
Remain Calm
Lock the cash drawer (if you are not in danger)
Grab the fire bag
Leave the building with the fire bag
Locate a coordinator (or RA if a A/RLC is not available)
Wait for an A/RLC provide permission for students to return into the building
A loner should logged out only for 7 days? What happens before and after the 7 days?
Email the student on the 6th day
Final reminder on the 7th day
Fill out a recore on the 8th day and email the student
What should you do BEFORE handing out a package to a student.
Double check the name on the package and thier ID or check the last 4 digets on the tracking #
What should you do if someone is asking for a coordinator and we are not available?
Inform them that the coordinators have stepped out for a moment and take a message, then email the coordinators
Where did the idea for the Chruch of Jose come from?
Trent & Katie
What do during a tornado warning?
Lock the cash drawer and package cabinets
Retreat to the designated area of your hall
Remain in the secure location until an “all clear” has been given by UPD or a coordinator
White cards should only be out for 24hrs (on a weekday) 48 (weekend). What is the process before and after the 24hrs are up?
Email the student and then email Thai.
What to do when the signature pad isn't working?
1. Try a different web browser
2. Use the DemoOCX application to test the pad
3. Email Thai
Where can I find all (or most) of this information
Teams
How did Puddin' get it's mint green color
Kenzie dyed him in the laundry room sink...
She got water everywhere
What to do about elevator entrapment?
Monday-Friday (8am – 5pm) –Call the Housing Office at 5-2332 first and then 5-8000 is no answer at the other number. Contact the A/RLC to let them know about the situation.
Monday – Friday (5pm – 8am) – contact an RA who will then get in contact with a coordinator.
Friday – Sunday call an RA who will call the director on duty.
Do NOT call UPD unless you have tried to call the RA and/or coordinator and received no response.
What is the recore process? (4 steps)
Fill out the recore form and put it in Thai's mailbox
You will know that the recore is complete when the TMA #is written on the form and it is in the desk drawer
Keys will be given to the front desk, put them in the log and email the student
When the students picks up their keys have them comeplete and form, tape the key to the sheet and put it in Thai's mailbox
What are the 5 steps to fix the package scaner?
1. Open the 123Scan App
2. Click on the start tab in the top left corner
3. Update scanner firmwear
4.Click option 1
5. Update Frimwear
What to do for laundry & vending machine refunds?
Laundry - if they paid in cash we refund with the slips at the desk; if they paid with card they should use the QR code
Vending Machine - we do not refund for cash, please have the student use the QR code
When is Schmilson's Birthday?
May 3rd
What to do during an armed assailant?
If you are notified of an armed assailant via text/email, follow the instructions in the text (i.e., “Secure in Place”).
If it is safe to do so, lock the cash drawer and package cabinets.
Take cover in a safe area (place that has a lockable door and/or limited windows).
If possible and safe, clear residents from the lobby/desk area.
If you are notified of an armed assailant by a resident, attempt to get as much information as possible. This includes proximity to the building, visual description of the assailant, etc. Notify the A/RLC or coordinator on duty ASAP from a safe location.