Diablo GPS
Daily Improvement Huddles (DIH)
A3 Thinking
Tools
Beyond DIH
100
A business strategy that helps remove barriers to working in the most effective and efficient way possible by providing tools and skills to give us more insight about the care we give every day
What is Diablo GPS?
100
Gathers issues identified by the team
What is a launch pad?
100
A collaborative, team-based approach to problem solving that aims to understand root cause, prevents jumping to solutions, and is documented and evolves as teams understand and work on the problem
What is A3 thinking?
100
A simplified version of an A3 (9-box) tool that is used to identify a problem, its current and future state, gaps, potential solutions, test(s) and outcome.
What is the Problem Solving Tool?
100
The strategy that aims to create a culture where people and teams find joy, meaning and purpose in their work, unleashes the potential and creativity of our people to experiment, learn and improve performance and to be collaborative critical thinkers and continuous learners who address, prioritize and solve problems.
What is People Growing People?
200
A 7-minute team discussion around a visual board to identify and track issues and updates for problem solving
What is Daily Improvement Huddles?
200
Shows the daily status of issues using red or green
What is M.E.S.S. (a.k.a. Daily Readiness board)?
200
The act of spending time observing a work area or process looking for any activity that takes time and resources but does not add value to our patients and members
What is a waste walk?
200
A visual organization tool used for assessing and prioritizing either which gap to address first or which potential solution to test first in order to help identify high impact, low effort opportunities
What is a PICK chart?
200
An event that generally spans 4 days and involves key process participants focusing on solving a narrowly scoped process improvement opportunity. Activities include observing workflows in the "gemba" (or worksite), designing and running experiments in real time and planning for 90 days of follow-up
What is a Rapid Improvement Event (a.k.a. Kaizen Event)?
300
What Diablo GPS is aiming to achieve as a workplace and as a healthcare organization
What is the Best Place to Work and the Best Place to Get Care
300
Tracks how often an issue occurs on the Daily Readiness board
What is the Red Items Log?
300
The practice of asking why multiple times to drill down to the root cause of a problem in order to develop solutions to address the actual cause rather than addressing?a symptom of the problem
What is the 5 Why's?
300
A physical, visual representation of the flow of a process created by those who do the work and know it best and is built using sticky notes and markers
What is a process map?
300
A visual board that is used to identify and track key activities used to improve metrics in our four pillars: Quality, People, Care Experience & Access, and Stewardship.
What is a Metrics board?
400
Our four Diablo-wide commitments (a.k.a. pillars) to our organization & patients
What is Quality, People, Care Experience & Access, and Stewardship?
400
Where issues are documented if the team is unable to resolve it or resolution involves another department
What is the Escalated Items board?
400
A visually-oriented system used to create and maintain greater organization, efficiency, and safety while reducing training time, search time, wasted time, and resources
What is 6S?
400
A way to document the current, best known way of doing something. It documents task, sequence, and time and is created by the people who do the work for repeatable processes performed by multiple people
What is Standard Work?
400
A visual board used to audit standard work process as a way of ensuring the standard work is being maintained
What is a Kamishibai board?
500
Where to find the online resources for information on Diablo GPS tools, templates, forms, training, and much more!
What is the Diablo GPS page located on the home page of the Diablo Web?
500
Records all issues the team has resolved
What is the Wins log?
500
The problem, current state, future state and gaps
What are the 4 main questions to ask when starting problem solving (a.k.a. Step 1 of the Problem Solving Tool)?
500
A red items log is an example of this bar graph used to visually show which occurrences happen most often and can help to decide which problem areas to tackle first
What is a pareto chart?
500
A visual board used by teams where improvement ideas or innovations are posted and reviewed.
What is an Idea Generation board?
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